Whole team did a great job
If you are a veteran...and you need a home loan...don't even waste your time looking elsewhere. Veterans United will take the kind of care of you that you'd never expect from a mortgage company. They are all about YOU and your needs. Trust me.
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Experience first-hand why 369,999 homeowners give us a perfect score!
Thank you so much to Kody and everyone for getting this done so quickly and efficiently!
If this is your first time purchasing a home trust Veterans home loan.
I would work with Veterans United again.
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Experience first-hand why 369,999 homeowners give us a perfect score!
I really recommend Veterans United if you need a home.
The loan team got a loan to meet what I wanted in a home. Awesome team. And the realtor they suggested was awesome. Between the two I got a home of my dreams at a price I can afford.
Our closing was dragged out an extra two weeks because of overlooked expirations of water test results, and it would have been longer if my realtor and I hadn’t been calling regularly to keep them on track. Crystal apologized and said she would try to get us some credit to help cover the costs of being stuck in a hotel way beyond what we had budgeted, but didn’t. She also said we would not be purchasing points to keep our interest rate at the locked amount (which expired because of above mistake) and she passed that onto the seller rather than it being a credit from you guys, as she initially stated, which while technically meant we weren’t paying for it, went into the credit towards closing from the sellers, so we still were, in essence. Closing cost disclosures varied wildly making it even more difficult to anticipate and budget accordingly. We were trying to do a zero down purchase, which we have successfully done in the past, but ended up spending over $8K between earnest money and additional costs to close. I felt strung along, toyed with and mislead. I have previously used Veterans United and the process was much more smooth and we didn’t have to pay anything at closing. I was very disappointed in how it went this time, especially compared to previous experiences.
Response from Veterans United
Jillene, we appreciate you providing details we can use to find ways to improve our service. Our Client Advocate team will look into your file to find areas of improvement or best practices we can implement to prevent a similar situation in the future. If you would like to discuss the details of your loan costs, please contact our Client Advocate team directly.
