the process wasn't bad per say it was the back and forth with zack and the builder we had a little issue
The experience was painless!
When you apply for your VA loan, Veterans United is the best. Very professional and courteous personnel.
Please get a loan specialist who is knowledgeable and who is able to guide you through this or any narrow process with expertise. I thank Mr.Hughes for all of his work and help.
My experience with my loan officer was so poor that I intend to call VU's client experience advocate to voice my concerns. The ink isn't even dry on the purchase contract yet and I already regret choosing this lender. I will absolutely NOT recommend VU to anyone looking to purchase a house.
Response from Veterans United
John, thank you for providing this open feedback regarding your loan experience. We look for every possible opportunity to improve and promote customer service. Our Client Advocate team will be researching these comments further to ensure a better experience for future customers. Our team is always eager to hear from you and would have been grateful for the chance to speak with you sooner in the process to seek improvement.
I would not consider anyone else , our 2nd loan in 3- years always a enjoyable experience.
Veterans United is for anyone afraid of the unknown. The checklist they send you is very easy to follow. They are very hands on till the end
Equifax contact experiences were troublesome. Line drops and call backs were numerous.
representative. Knowledgeble,an courteous service ,always available an willing to go the extra mile to help solve problems I would be happy to do business with in the future an would highly recommend to family an friends.
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The team members have a smooth system that makes transitioning through the different approval phases less burdensome.
Prompt, knowledgeable, informative, and they treat you with respect. They make the process of a refinance extremely easy and painless.
Highly recommended
We were hesitant walking in and had no idea of the home buying process, We walked out of Veterans United feeling confident, comfortable, and very much like we had a friend in the game helping us through the process step by step! Would HIGHLY recommend.
Communication
