Veteran’s United made the process very simple & pain free. We’ve previously been through this with other companies, but they can’t hold a candle to how Veteran’s United handled the process & communicated with us. Marty & his team were amazing!
I will definitely recommend Veterans United to any vet I come across looking to buy.
Funding and financing seem to be much easier through your company.
Presley and nick both were great. On top of the entire process from start to finish. Thank you.
Underwriting needs to learn what a DD 214 is and why people get it. It’s a release from federal active duty, so not everyone in the Army will receive one. Not sure why pointing out the difference between a DD 214 and NGB 22 was necessary. Needs work on requesting required documentation when time is available and not within 24 hours of closing prior to days of no contact. All in all we are happy everything worked out and appreciate very much the hard work everyone put it throughout our home purchase adventure, there’s just a few areas that need improvement.
Response from Veterans United
Melissa, Thank you for sending in this survey and informing Veterans United of your experience. This is a great information tool we will be sending out to our team for knowledge. Although our underwriters are very knowledgeable about mortgage loans this is a great training opportunity for our team to know some acronyms and lingo that our veterans use. Again, thank you for your survey and service.
The website is easy to navigate to upload your documents...if there’s any issues the staff will be right there to help!
This was a dream come true. Dave Stoll was amazing because he helped me so much throughout the process. He made sure everything went very smooth.
Please continue the excellent work!! The work that you do changes lives. I’m sure not all are easy but not all are a pain you do make a difference in people’s life I will definitely remember my experience and it was fantastic I will recommend you and you company to everyone thank you so much again!
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From the start of the loan process with VeteransUnited to my "Clear to Close" everything has been a dream! Everyone from Carl Thomas to Jason Lacey, and my VeteransUnited realtors Sabrina and Patrick Schill, has made me feel my worth as a veteran. My wife and I are in our new home and we are loving it! Jason Lacey always made me feel confident and informed during the entire process. My communication with him and Carl Thomas kept my loan moving forward at a phenomenal pace! I started my loan on 12/6/19 and I was at the closing table on 1/31/20. Thank you very much VeteransUnited and OORAH!!!
Don’t second guess Veterans United, they are the best choice when it’s time to find a home. I will defiantly let my fellow veterans know of the great professionalism and satisfaction I got with making my choice.
