only reason i didn't give a 10 is because i had to keep sending in the same paperwork because of delays. not all entirely on their shoulders mind you but nothing had been changed except for the date of it.
Veterans United home loans, is an unbelievable company , I'm still in awe of the experience that I just received, maybe it was luck but I drew the best team in the business, once we inciateated the go switch everyday was a smooth ride home so to speak, I actually never thought I'd own another home of the previous experience. But when Katy Reader, Cam Moore & team entered my life 2018 is going to be alright, and BTW we closed a week early. Hooah.
The whole process went very smoothly!
Veterans provided excellent and professional service while going through all phases of the loan process including any and all questions concerning the loan process.
The loan process was easy and the VU portal was user friendly
Awesome communication and very clear expectations
As we reviewed the closing doc, there were questions on where our $1500 allowance for the water heater replacement was located. It was not a transparent line item. Even at closing, a portion of that figure was included as a credit for us as a notary fee which was not appropriate and the title company deleted it. The title company explained the other part of the allowance which was our fee for settlement, which was entirely understandable when explained; otherwise, it made no sense.
I found Veterans United to be very professional and helpful in the mortgage loan process. We had some slightly confusing communications at times but managed to successfully navigate the process and close on the home I wanted in the time frame I had hoped to.
Always available and responsive. Great Job!
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Absolutely professional and easy to work with. The open and continuous communication was refreshing and smoothed the whole mortgage process.
Very fast professional easy to work with
none to date.
