Brian Nelson, Samantha Bowman, & Andrew Carter are the absolute best!! Please reward them for going above and beyond all expectations! They make you feel like you're their only concern and as if you're family! Greatest experience by far!
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Instead of dealing with a realtor and loan officer, we had 5 different people calling which became very overwhelming really quick.
Lindsey and the entire VU team were supportive, responsive and amazing throughout our entire buying process - start to finish!
Overall, the loan process itself was relatively smooth and straightforward. Most steps were handled efficiently, and the application process was easy to navigate.However, our experience with the assigned loan coordinator, Samantha Villaire, was extremely frustrating and ultimately the most challenging part of the entire process. Communication was consistently lacking, with long periods of no response and little to no guidance when we had questions or needed clarification. This left us feeling uncertain and unsupported throughout much of the loan timeline.The lack of communication became especially concerning as we approached closing. From start to finish, we were never given a clear understanding of where we stood in the process, and we did not receive meaningful updates until the day before we were cleared to close.Fortunately, another loan officer, Emily Hunkins, stepped in during the final stage while our original loan officer was on vacation. Her responsiveness and willingness to help made a significant difference and ultimately helped us get across the finish line.While the overall loan process was manageable, the communication issues we experienced with the loan coordinator made what should have been a straightforward experience far more stressful than necessary.
Pleasant to deal with and easy process
The process was quick, easy, and painless. My loan officer walked me through every step and explained it to me, Barney style. She linked me with every service I would need, which made the process very easy. She helped me through everything that came up. I recommend 10/10!
I am profoundly grateful to Veterans United and especially to Tori Thomas for guiding me through the home loan process. Tori was outstanding—truly a standout professional who was always on top of every detail, ensuring I understood what needed to be done on my end and taking care of everything on hers. Her dedication and proactive communication made the entire experience smooth and stress-free. Because of her, I always felt confident and well-supported. If anyone asked me about my experience, I would wholeheartedly recommend Veterans United, not just for their excellent service but for exceptional team members like Tori who make all the difference.
I had an excellent experience working with Matthew at Veterans United, my real estate agent Leanne, and the rest of the team including Tre and Abby. From start to finish, they made what can be a stressful and overwhelming process feel smooth, organized, and manageable.Matthew was incredibly responsive, knowledgeable, and patient. He took the time to explain every step of the lending process in a way that actually made sense, which gave me a lot of confidence throughout. He stayed on top of everything and made sure there were no surprises.Leanne was just as amazing. She was attentive, proactive, and truly had my best interest at heart. Whether it was scheduling showings, navigating negotiations, or making sure details didn’t slip through the cracks, she handled everything with professionalism and care. I never felt rushed or pressured, just supported.Tre and Abby were also a big part of keeping everything on track behind the scenes. Their communication, follow-up, and attention to detail helped keep the process moving forward without delays, which made a huge difference.Overall, this team worked seamlessly together. Communication was clear, timelines were met, and I always felt like I was in good hands. I highly recommend them to anyone looking for a smooth and well-supported homebuying experience.
Loved this team! They were amazing! So grateful for their help in the home buying process.
Working with VU was a good experience from start to finish. Explained everything to my understanding, answered all my questions in a timely manner. Provided options up to the last minute. Thank you.
As first-time home buyers, we couldn’t have asked for a better experience than what we had with Veterans United and our loan officer, Matt E.
From day one, Matt and his team demonstrated exceptional knowledge and experience, taking the time to clearly explain every step of the process in a way that made us feel confident and informed. Their professionalism was evident in every interaction, and their communication was outstanding—always prompt, clear, and thorough.
What really stood out to us was how responsive and proactive they were. No question ever went unanswered, and they consistently stayed one step ahead, ensuring everything moved forward smoothly without delays or surprises. They made what could have been a stressful process feel incredibly easy and manageable.
From start to finish—and even after closing—the entire experience was seamless. We truly felt supported every step of the way.
We have already recommended Matt and the Veterans United team to several friends and family members, and we will absolutely continue to do so in the future. If you’re looking for a knowledgeable, professional, and easy-to-work-with team, we highly recommend them.
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Matt is great
Bryan was super professional and really cared for us.
Awesome job!!!
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
The team made the process quick and easy for me. They were also able to answer all of my questions while keeping me informed.
I’ve had several loans during my life. The experience I had dealing with VAU, was unbelievable. Their professionalism and friendliness, of the way they handled my loan request, was so accurate and precise I had no issues with the whole process. They were consistently staying in contact with me with updates regarding my loan request.I want to personally thank Kari, Alec, and specially Kollin for the “EXTRA “ help they provided above and beyond their normal duties. Thank you ALL again. Clint Ealey
