I would suggest going with a local VA mortgage company to get the care and attentiveness one needs in this major decision in life. During my experience there was a major lack of communication and really made me feel as through I was just another paycheck and veteran who's name is unknown to use the service.
Response from Veterans United
Alexena, we are terribly sorry if you did not receive the VIP service we strive to give every one of our Veterans. We are very grateful for your review and the reminder that communication is the foundation of a strong relationship. We'd love the opportunity to work with you again, and to give you the top-notch service we are known for.
My experience from start to finish was amazing!!!! The team was great and Jake Janes and Cassie March did an outstanding job through every step of this process. The loan exceptionally fast and I would recommend Veterans United to anyone!!!
I have a great experience with my loan team. This is a great and outstanding team. I give this team a 10 out of 10.
Would recommend to any Veteran homebuyer; very helpful; and easy to follow with Veterans United.
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I would highly recommend using Veterans United should you find yourself ready to buy. VA loans are different from a conventional loan. Many times, they require information that is not necessary with a conventional loan. An example of that, is that the VA required a more indepth water testing requirement. Veterans United seems to have the experience necessary to walk a finer line with all the additional requirements. I could not be happier with my buying experience, even though I swore I would never do another VA loan after all the craziness I had to go through buying through the last one.
Tim Spears and his financial team are excellent people to work with. Very highly recommended.
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While my experience was not as good as I would have hoped for given this company’s rating and reputation I recognize that my experience is not representative of every loan officer or employee of the company. I would still recommend Veteran’s United I just would NOT recommend my particular team and it’s a shame because they started off really great.
If you’re a first time buyer and are skeptical or hesitant with the process on purchasing a home, they will walk you through it from the moment you make an online account until you sign for your home. Always had a loan specialist at my disposal for any questions I had about the purchase and insurance , HOA fees, etc.
Erin was very professional and we would highly recommend her to anyone. We appreciated that she was very straightforward and helpful without being pushy. She focused on the service and not the sales end. It was a pleasure doing business with her. She is a great representative for your company.
