Great to work with through the beginning of the process, when issues arose towards the end of the loan process there was a profound lack of a sense of urgency to fix the problems. Seemed to be poor communication between the underwriting team and the loan management team
I am a first time home buyer and I feel this was the best experience I could have ever had. The staff was always there 100% of the time to help me along the way. they did every thing in a professional and timely manner. I would like to thank the VUHL team for making this the most amazing experience I have had.
things did not go well toward the end of the process and our agent was quick to point fingers instead of owning the conclusions himself.
Response from Veterans United
Gregory, we're sorry to hear you had a negative experience toward the end of your home purchase. We know mistakes happen and when they do, we take responsibility for them. Please reach out to our Client Advocate team if this was not your experience. We'd like to know more about your personal experience so we can look for areas of improvement. Thank you.
Our experience with Veterans United was nothing but amazing at every step of our Refinance process. Having worked with Rob Parham and Becca Wholey was an enormous pleasure, they give us prompt and responsive customer service when we needed help at any stage of the RIFI process. ROB and BECCA ARE OUTSTANDING AND AMAZING INDIVIDUALS!!! We, my wife and I, were kept informed throughout the whole process which kept us informed from start to finish.Their documents website and web portal was outstanding, documents were accessible and easy to manage. The RIFI process experience was stress free and simple. Becca went beyond the call of duty by providing her cell number and contacted us via text message. BOTTOM LINE ROB PARHAM, BECCA WHOLEY, AND VETERAN UNITED ARE EXTRAORDINARY AMAZING!!! (10+ STARS)
I would recommend them without hesitation, they where amazing keeping informed and answered any question I had. The best part Danny sat me down and talked me through the contract so I knew what was going on and happing.
Veterans United Home Loans were easy to work with, kept us in the loop on the whole process and provided sound guidance through the complete process! Thank you for a job well done!
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As a whole, or broke down individually we couldn’t have asked for any better group of people for this process from the receptionist through closing we were greeted with smiles and true professionalism.
I’m so happy I chose to go through Veteran’s United! From day 1 all through closing Seth and his team made my experience very positive and way easier than I thought possible.
I highly reccomend!!
I am extremely happy with the loan I received from Veterans United. The service and education I received from Veterans United helped me find a place where I can put roots down. I would definitely use them again!
