Great customer service from all involved!
It was an eye opening experience, everyone was helpful
The checklist kept me on track and aware. O
My experience with VUHL was overall good. They were quick with their responses and were able to answer most of my questions. The reason I gave an overall rating of 7 is due to a few issues I had with one of the associates I was assigned throughout my loan process, Stephanie Pantaleo. Unfortunately when speaking with her over text, she was very short and failed to provide detailed information when questions were asked. I also received an email from her suggesting that I lock in my rate at 3.5% due to the federal announcement that was being released the afternoon the email was sent. Stephanie suggested that there was a high possibility of rates increasing. After researching the federal announcement I found that this information was incorrect and it was well known that rates would be decreasing by .25 percent. I chose not to lock in that rate and locked in the very next day at 3.375%. I feel as if she was giving me false information in order for me to lock in at a higher percent rate. When asked about certain title fees and information in regards to closing cost, she suggested that if any changes were made then I would delay closing. All of these things made me feel as if she were doing what was in her best interest. As a home buyer, a lot of the information I requested is information any home buyer would be unfamiliar with and therefore a short phone call to explain fees would have been beneficial versus sending short/unsatisfactory responses. My realtor enjoyed working with VUHL, however she also shared my thoughts in regards to Stephanie’s phone etiquette and responses.
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There were a few bumps in the road and some things didnt make a lot of sense. Like I registered my accounts so Vet United could see them and I had to provide statements anyways? Obvously there was no reason to register my accounts.
My experience was great. The team kelp me informed of the process the entire time.
Great company to finance / refinance your home, I have done both and will do it again when I buy my next home.
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I was so impressed with Robert and Aaron. They made itvery easy for me. They were always there for me and every question i had they knew the answers. I got to close on 11-12. One day after veterans day. Thank You so much.
I was told by my first prospective lender that the home I wanted would not be eligible for a VA loan. I contacted Ross Pierson at VU for a second opinion, and it was the best decision I ever made. Thanks to Ross and his team, We just closed on our house and are currently moving in!!!
This is my first time applying for a Home Loan and the Staff at Veterans United made it rather simple for me as they were very knowledgeable and helpful.
My Second veterans united home loan experience, was professional, Honest and fast
my Loan officer (matt and his team did an excellent job of once again providing me with excellent fast service, he knew right up front how to take care of my needs, everything went as planned i can not stress enough of His professionalism, and will always be an asset to your company thank you so very much
