Alex Brown and her partner Gloria were absolutely phenomenal. From working the rates to match and beat a competitor, to answering a million questions from my wife and I, they were always going above and beyond. I look forward to buying with them again in the future!
I wasn’t a fan of switching POC (Tyler to Scott). On a business level everything was handled perfectly. On a personal level I think it was impersonal. Likely would have went with my local VU office if given the chance again.
The team at Veteran's United were amazing throughout our purchase, stepping up and going above and beyond what you expect from a loan company. Our purchase was beset by problems from the beginning, with a "less than stellar" performance from our agent who totally disappeared during the process, to a title company employee who was either new or just terrible at their job, to a surveyor who seemed to work whenever they felt like it! Throughout the entire process, the team at Veteran's United kept in contact with us and swiftly processed everything on their end to make our purchase as easy and stress-free as possible.
You guys help to make dreams come true
The entire team took me through the process from start to finish. They made the whole experience so much less stressful and very easy to go through. I am so appreciative for the way I was treated. Thank you VU. You guys are top notch!
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They kept the communication going. You never have to guess what to do next. The team was very excusable if I did have any questions.
I returned a second time to work with Andrea Rice and Veterans United. Both times I have received great service in every way. Thank you.
You experience will be great and will go without issues.
Veteran United help me to get though the home buying easy. They are a great group of people.
I will never go through Veterans United again! At the end of the day, our loan FINALLY closed after being postponed twice. Our lender was super sweet, but didn’t complete things in a timely manner. I had to reach out to her supervisor to actually get the ball moving! My realtor had a hard time getting them to respond to her so I ended up having to be the “go between”. The appraiser apparently “forgot” and had we not asked the lender, they would’ve forgotten too. If my realtor would not have been on top of it with me, our loan probably would’ve been a 45-60 day process instead of the 30 days which I asked from the beginning. I also had a friend that had issues with them as well. Just such a same since you are expecting “special treatment” being military and all. I did like that everything was online in a portal, but there definitely was a lack of communication. I 100% regret not going with a local lender.
Response from Veterans United
Thank you, Damien. It is our goal to deliver excellent service, and we apologize that you were not able to experience our very best. We take your feedback seriously and appreciate all the help you gave to close within the desired timeframe.
very friendly, very helpful, excellent team
Over all I had a great experience
Great Company
Thank you very much for taking great care of me!
Make sure you have a contract that reflects the speed at which everything gets done. Most of it is very much out of the buyers control.
Response from Veterans United
Peter, we appreciate your comments and thank you for the opportunity we had to work with you. Our Client Advocate team is always available to promote excellent customer service, so feel free to contact us at any time.
Veterans United made this process as easy as shopping in a department store. The electronic signature platform was so simple and painless. I highly recommend going with VU if you want an easy, hassle-free house-hunting and purchasing experience.
Working with Veterans United as our lender for the purchase of our new home was a phenomenal experience. My loan specialist, Mike, was very knowledgeable in the entire process and made me feel very comfortable during our entire journey. Veterans United's attention to detail and appreciativeness of the veterans they work with on a daily basis was more than any company I've ever worked with. Their welcome packet came with a military inspired gift. Then about midway through the purchase process we received a neat gift for our house, and then post-closing we received another thank you gift in the mail. While my husband and I both appreciated it very much, it really was something special to him for this company to recognize his past military history in such neat and meaningful ways. I highly recommend Veterans United to anyone and everyone who qualify with them.
