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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,193

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 428,193 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend
headshot image of Craig Carafiol

Loan Officer: Craig Carafiol

NMLS# 738400

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Good experience great people

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend

I wanted to take a moment to express my sincere appreciation for the outstanding service provided by Ben and his team throughout the loan process. From the very beginning, they were incredibly professional, attentive, and dedicated to ensuring that everything went smoothly.
Ben was always available to answer my questions, no matter how small, and he took the time to explain every detail, making sure I felt confident and informed at each step. His expertise and calm demeanor truly made what could have been a stressful experience feel seamless and manageable.
The entire team worked efficiently and communicated clearly, keeping me updated on the progress and making sure all my needs were met promptly. Their commitment to providing exceptional service was evident, and I’m incredibly grateful for the care and attention they showed throughout the process.
Thanks to Ben and his team, I was able to navigate the loan process with ease and confidence. I highly recommend them to anyone in need of a reliable and supportive loan team.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
Would Recommend

Spencer was willing to look into and figure out that I was able
To refi earlier then expected which was a great blessing to my family

headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend

Super easy process. They made the loan fit my needs.

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend

what can I say? What an amazing team I had from Spencer, Trenton, Kimberly and all those behind the scenes went above and beyond to ensure our family got our dream home! The communication between us was impeccable they kept me informed and insured they answered all my questions throughout the process. Hats off to you all for a great job.

headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend

Everyone on the team was wonderful

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend

Everyone worked together as a team to complete the home buying process. We couldn’t have done it without them!

headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

4.5 out of 5 Stars
Would Recommend
headshot image of Haley Smith

Loan Officer: Haley Smith

NMLS# 1944751

5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

0.5 out of 5 Stars

Horrible experience! The worst I have ever had. rude, smart ass, and slow!

Response from Veterans United

I’m really sorry to hear about your experience Jimmy, and I can understand why you’re upset. It’s clear we didn’t meet your expectations, and I apologize for the rude and slow service you encountered.

Your feedback is concerning, and it’s not the kind of experience we want anyone to have with us. We’d appreciate the chance to look into what happened and address this internally. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com.

Thank you for bringing this to our attention, and I hope we can work to make things right.

5 out of 5 Stars
Would Recommend

The home buying process with VU was very easy. I recommend using their services when starting the home buying process. Probably the smoothest and efficient purchase of a home we have had thanks to Craig Bennetch and his Team. Thanks Craig!

headshot image of Craig Bennetch

Loan Officer: Craig Bennetch

NMLS# 2497379

5 out of 5 Stars
Would Recommend

Was like telling Veterans United, I want to buy a home and it was done. No Stress, no work on my part, wonderful. They did let me pick the home out, lol.

headshot image of Brett Blythe

Loan Officer: Brett Blythe

NMLS# 2086133

5 out of 5 Stars
Would Recommend
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
Would Recommend
headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

4 out of 5 Stars
Would Recommend

Very long process and I’m glad it’s done just want to thank the ones involved

headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend

Me and my family are truly great full and couldn’t have asked for a better group of people than you guys. Thank you so much

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Great experience. Everyone I dealt with through the entire process was very helpful and understanding. I would definitely recommend Veterans United, and definetly Alex and his team as well.

headshot image of Alexander Mueller

Loan Officer: Alexander Mueller

NMLS# 2529010

5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

More Reviews

See all 428,193 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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