I’ve heard nothing but horror stories about going through the process of buying a home. As a first time homebuyer using VA United, me and my wife was stress free and had no issues. Wendy and her team was outstanding and was there to help throughout the process. Smooth sailing’s throughout with no headaches. Will highly recommend.
This team was excellent..Executed with Patience and professionalism.. Thank you forever indebted
Veterans United is like used car salesmen play a game of slight of hand. They take an incredibly high percetage for the commision of your realtor for the referral. They will tell half truths and mislead you every step of the way. Avoid at all costs.
Response from Veterans United
Hi Travis,
I'm really sorry to hear that you feel misled and frustrated with your experience. That’s the exact opposite of what we aim for, and it's disappointing to know we missed the mark with you. I want to be as upfront as possible: while we do work with a network of trusted realtors, we also want our borrowers to feel fully informed and supported throughout the process.
We'd love the opportunity to dig deeper into what happened here, especially if there were any misunderstandings along the way. If you're willing to share more details, please reach out to our Client Advocate team at 1-800-212-5200 or via email at ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but you can contact us anytime that works for you.
all in all veterans united made the experience very easy both to contact them when i had questions and to purchase the home.
A great team of individuals that make you feel valued not as a customer, but as part of the team
Thank you guys so much.
As a veteran I'm glad to be working with your amazing team. Thank you
I was a bit thrown off when I kept getting 'kicked down the road' to different people throughout the process. I thought Eli was going to be MY MAIN GUY the entire time, which he was there to help out, but depending on which 'stage' of the process I was in determined on 'who I was working with'......
.....THAT got a bit confusing.Lastly, I kinda felt like "the numbers" I was given before, and during the process of purchasing a house....were always too low compared to what they actually were.I know numbers change and all....but some of them just felt like it was more to 'lure me in' AND THEN hook me with the real numbers....lol.OVERALL THOUGH, I had a FANTASTIC experience with the purchasing process and LOVED the help I received.....I literally couldn't have done it with Veterans United and the team I was assigned.
Awesome news! I knew your team could get it done. Thank you for everything you guys have done and helping me out where you can. It definitely does not go unnoticed. If I could give you guys 15 stars I would. Hard to find good people who are willing to have your needs in their best interest. Thank you for everything 🙏🏾! Please continue the Great work and the exceptional customer service.
Overall, working with Veterans United to buy a home feel was really good experience. The entire team kept things flowing smoothly and were really helpful by always being readily available for all the questions and concerns that I had. As a team, everyone helped to minimize my anxiety about the home buying process and helped to keep me from being overwhelmed by it all.
Outstanding job keep doing what you’re doing.
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Tony and his team kept us in the loop and progressing through the whole VA loan experience.
Even with transitions with his team they have all been great and responsive!
I just want to say thanks to Jamie and the rest of the team because they may not know but i struggled for months to even find a good lender and overall I’m happy to say Jamie helped my dreams become reality when buying my first home.
It was my first solo home buying experience. To say it was a good experience would be a lie. I won’t go too much into detail, and I’m not sure how much of it was to do with the lender itself. But no part of the process was easy. None of it was fun, or calming , or reassuring.
Response from Veterans United
Hey Andrew,
I'm really sorry to hear your first solo homebuying experience wasn't a positive one. Buying a home is such a big moment, and the last thing we want is for anyone to feel stressed or uneasy during the process. Even though you're not sure how much of it was related to us, I’d love to have my team take a closer look and see if there’s anything we could have done better or to learn how we can improve for the future.
If you're up for it, please reach out to our Client Advocate team at 1-800-212-5200 or shoot us an email at ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out whenever it's convenient for you.
