I want to personally thank Jimmy for all he has done to make sure this was a effortless transaction. It was by far the easiest thing I have done in the past 3 years. His directions/suggestions were clear and his follow-up was superseded all of my expectations. The search for a house was long and hard, but the actually loan piece was the easiest!
Veteran's United totally exceeded my expectations - and then some. I will certainly refer VU to anyone I know looking for a VA loan!
Thanks again for your help.
Process was way to long for a refinance. There was tooooooooo much documentation needed and every time we thought we were finished they wanted something else. I thought we were going to have to provide blood samples .It was rdidiculous!!!! Also, the address for the title company they gave us for closing was wrong. They had moved almost 6 months ago.This is definitely not the way to treat veterans.
The one that was working for me was just great. I cannot say the same for Trailswest Realty and its agents.
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The loan process was pleasant because of the personnel was knowledgeable and personable. I only had two things that bothered me. The initial realtor didn't seem like he would listen to what we were looking for and seemed to just send me everything that came up in the area I was looking for and not in the price range I was seeking. When he was replaced by another realtor the experience went smooth and easy. The communication was great but just a little uneasy communicating with 4 different people. it was a positive experience overall.
Paul was available. Paul was always very nice. He even saved the deal from dying. My ONLY complaint with Veterans United is that I was recommended to a real estate agency that was VA approved only to be given a real estate agent that literally knew less about VA loans and their unique obstacles than I did. Paul though, is the man. Give him a raise.
Terri was wonderful too. Both very pleasant to talk and work with. I think they need a pay raise!!
VU was awesome to work with ...Joe Ferling and Joe Hooker made everything so easy and were great to work with.
GREAT COMPANY. GREAT PEOPLE
On behalf of my family, we would like to say thank you for all of the work that was put into securing, and setting up the loan. A tedious process but with the professionalism that was displayed I would recommend , and refer this company to friends and family. Thank you!!!
After losing our daughter unexpectedly VU went above and beyond the call of duty to provide us a great amount of help. I cannot express the gratitude we feel for that.
Ms Howard was very nice and very helpful. The hold team was helpful
The loan was easier to complete than I expected, especially since it was all done long distance. I had people tell me that "you have to jump through a bunch of hoops for a VA home loan," but I never ran into any holdups. I am very pleased with the whole experience and I would recommend VU and Kevin McMillen to any veteran.
Wonderful! Patsy went the extra mile to make things happen as quickly as possible and always made sure we were informed of what was happening. She was very patient , understanding and caring of our needs. Very competent and knowledgable of all the ins and outs of her job!
I also worked with Kendra Ford who was very nice and she was always quick in getting back with me on my questions. Great team!
Loved my experience and couldn't have been more impressed. Smooth sailing. Only the seller had issues at the end fulfilling home inspection repairs that he agreed to. But that was on him.
I would have given the entire Veteran United experience an 'Outstanding' but the Closing was prolonged for the seller because the fund transfer took so long. I should've taken about 15 minutes but it was about an hour or more. Even with that, I would highly recommend Veterans United!