Veterans United made my home buying experience smooth sailing. I could login to my account and check on my progress throughout the whole process. It was all very organized and stress free. I am glad that I chose Veterans United to help me purchase my new home!
My experience with Veterans United Home Loan team has been exceptional. I was always updated on where in the loan process we stood and if needed more information to bridge any possible gaps. We was informed in a timely manner. I appreciate all the team's assistance.
From the very beginning the process was very smooth and easy to follow. The website kept me informed of the To Dos and where in the process my loan was.
I’m great full for the experience that made this possibly.
All areas of this experience was top notch and extremely professional. I have never met so many people in one organization willing to bend over backwards to help me in every aspect of this loan transaction.
The underwriter was very slow. I had an issue that they didn't review all documents I provided to them and them dragging out the child support for part of the income.Also had an issue that the Appraisal not completed tat provided.If I would have closed on or before the date i requested the rating would be higher having to wait an additional 6 days was not a good start with the company, hopefully the servicing part of the company is better
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Ben Choi and Lauren Fritz were my points of contact through the whole process and they were both phenomenal
Jake, Michael and Kayla all were wonderful and would highly recommend them all!
Everything was so smooth! It was an amazing buying experience.
Andy and Holly were extremely helpful and patient with me through the entire process. They answered every question I had and always had an energetic and positive mentality.
Good job well done and very easy
Don’t waste your time. This was an absolutely horrible experience. Craig was great until I had a contract on a house and then he wouldn’t call back with important info like the interest rate, etc. then when we did talk about why the rate wasn’t locked and went up he said he decided to let it float to try and get me a better rate. His job is to inform and not make decisions about my loan. Additionally, we were supposed to close at 2:30 and my lawyer didn’t get the money until 4...closing almost didn’t happen.
Response from Veterans United
Thank you for your feedback Rachel. A member of our Client Advocate team has begun to research this situation from a management perspective. If there is anything else you would like to discuss about your experience our Client Advocate team is available to speak with you.
Great service... awesome company to work with
Everyone we had the pleasure of talking to, was extremely easy to talk to. I will recommend the whole team whenever I get the chance. They treated me like close family. Awesome.
Once again, you and your team have made me realize that joining the Army at 18 and being a Vet at 58 was the best decision I have ever made.
Ultimately, my experience was very positive. However, I did have an experience with one of your representatives that left me feeling that my honestly was being questioned. Perhaps that was a simple miscommunications issue. After the Lead Loan Officer took over the processing of the loan everything went perfectly.
Such a great group of people, everything was so smooth and effortless from each transition and each milestone of my loan. I had nothing like this in my first home purchase. There was not one day that I was stressed about how things were progressing. Truly an enjoyable experience!
