This was a fluke for us. We started out just to see if we qualified. We did and then we started looking. Veterns United matched us with a knowledgeable realitor and within a week we found our winter home. Our loan specialist was easy to work with. Its a lot of documents to print and read and well worth it. We will definitely will use them again on future homes.
The Veteran United team gives excellent service, motivated to make sure the process is completed before underwriting and was a huge contributing factor in me moving into my new home.. THANKS a lot Joel, Katie and VU team. Kenneth S.
There was times and moments that were frustrating and difficult but Colin was always there to reassure us and keep the ball rolling and help anyway he possible could. The online to-do lists and document uploads made the whole process really quick and easy to manage!
All staff made themselves available whether it was nights or weekends.
made it a pleasure working with josh
I found veterans United on my own. I called and asked questions. There was no run around or reading off a paper responses. The team that helped us buy our home was amazing. We had some difficulties but none were because of veterans United. They helped us get through everything and made sure we were 100% satisfied and happy.
I had a very unique situation which Veterans Untied assisted a great deal with. The process can be overwhelming but Cheistina was there patiently walking me through every step!
Veterans United made my home buying experiences quick easy and less stressful than I ever thought it would be. I'd recommend them to anybody who's trying to buy a home especially if you're a veteran and first time home buyer.
Of all the many investments and large purchases I have made, Veterans United will be the most satisfying experience.
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I am overly content that I opted to obtain my first home loan through Veterans United. The team that was assigned to me (Clint Hamilton and Nic Orf) were both extremely knowledgeable, and assisted me greatly during the home loan process. Not only did I obtain my first home loan and home with minimal obstacles, but I obtained extensive knowledge throughout the home purchasing process-I have the Veterans United team to thank for it! The VU portal is absolutely amazing for assisting first-time homebuyers in becoming knowledgeable of the ins-and-outs of the home buying process. My Veterans United team conducted themselves in a professional manner, and quickly provided feedback to all questions and concerns that arisen. I am absolutely ecstatic about my new home. Thank you VU!
My wife and I found our dream retirement home and John and Kate, along with our agent, made it happen. I will be recommending my veteran friends contact Veterans Home United for their next VA loan.
I highly recommend you look here before using any other mortgage lender. They deliver outstanding customer service.
I could not be more thrilled with how smooth and fluid Veterans United and their staff made buying my first home. Then to top it off before my first year was able to refinance and lower my interest rate which also turned out to be smooth and effortless due to the extremely great customer service. Veterans United made me proud to be a veteran again!
Thank you guys for working with me and answering all my questions during the refinancing process.
great service. i had given up to only renting a house from now on.
This was the second time we’ve usd Veterans United and both times they been a pleasure to work with.
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Veterans United has by far the best customer service compared to any other home loan service out there.
Excellent solved every problem which confronted me
I would not recommend VU to anyone. I was just another number to them. My process was contingent on the sale of another home. When my process took longer than normal, I was pushed aside and felt like a nuisance. I was told they would work on interest rates to compete with other quotes. That was a lie. I had 4 closing cost changes in 7 days prior to closing. They said it was due to other groups (title company, home owners insurance, etc.) My emails, documents and speaking with these places told a different story. They gave me the clear to close on Monday for Wednesday, text me Tuesday and changed my closing cost numbers, Wednesday I get an alert that things were added to my online portal THE DAY OF CLOSING. The title company did not receive the paperwork until 4 hours before I walked through the door. They dragged their feet on everything to the point where I had 2 choices, start the process over with another lender and potentially lose out on my house or suck it up and refinance somewhere else. I receive better, faster service from the VA than I did with VU.
Response from Veterans United
Jessica, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We do not hold ourselves accountable for the actions of others; however, we appreciate the attention you have brought to improving our process.
