Very efficient and easy to work with, I definitely recommend!
The online experience was easy to use, and helpful with the "To Do" checklist.
On line service convenient.
My experience with Veteran’s United was a great one. They let me what was going on every step of the way.
Veterans United came through when another bank told us the loan was denied. 4 business days before closing.
Veterans United Home Loans walked you all the steps to make sure they get a pre-approved letter on your hand I worked with Alex Herbel help me from the first day to the last point.
Veterans United's automated system provides a user friendly platform that expedites loan application processing and provides up-to-date status on each action. This kept us informed on required actions on our part. Our loan officer, Matthew Reehl, also communicated directly with us during the process to clarify additional requirements or questions concerning documentation. He also quickly responded if we left messages regarding our application. This made us feel like we were a priority in his day...
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Outstanding we really didn’t have to do anything
The document management offered through Veterans United is top notch. As a UX engineer by trade, I really enjoyed the effort put into the user journey. It made the document requirements dead simple and left very little guess work for me as a user.
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Alberto knew what I needed when I didn’t. I knew what I wanted and Alberto knew how I could get it. He took personal time to call and advise me. He had already gone to bed but couldn’t sleep until speaking with me quite impressive.
Everyone was extremely helpful and made the entire process very very easy.
We were a bit disappointed at how long the process took from start to finish. Last time we did a conventional refinance it went much more quickly and smoothly. This time it took months to complete and hurdles that should have been foreseen by the lending team caused multiple delays.
Response from Veterans United
Thank you for this information Philip. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.
