There were a few delays I think could have been better.
But all in all, I'm very happy with your service.
Yes I will recommend you...
The Service is definitely 5 star,do not hesitate to contact them to get your dream home funded.
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Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
VU did a great job on my loan. They keep me apprised at all times as to what was going on. Evan Mehuys did a great job securing a very competitive loan rate for me. Caytlin Whaley kept me up to date and current on all items I was responsible for. They are a great team. Thanks to them I’m in my new house soon.
Wes and the team did a great job. Subject matter experts through and through. Knowledgeable and proficient in their fields
Very smooth operation, highly seamless transaction.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
The entire process was smooth and efficient.
Bill Bales and Matthew Ballard helped us out a lot. Every time I had a question they answered it. This made the buying of our home easy for us.
My whole home buying experience was fantastic!! The whole team was patient, thorough, quick, and supportive. I couldn’t have asked for a better team!
I would not recommend Veterans United. I was told there would be no closing costs — that turned out to be false. I was also denied access to a lower home insurance rate unless I paid for a separate inspection or hired a certified contractor — which I couldn’t afford at the time. I was told this was a Florida-wide issue, but the very next day I was able to get insurance elsewhere, just at a higher price. No one at Veterans United could explain why I was blocked from the more affordable option they initially implied was available.When I brought up the closing costs I was promised, they claimed I must have misunderstood the VA funding fee waiver — which felt like an attempt to shift blame rather than take accountability. They also mentioned possible utility discounts early on, but no one I spoke to — including their own team — had ever heard of the program. Finally, when I asked about the home insurance issue, they claimed they don’t even offer insurance, despite having an entire section for it on their website.
These misleading claims were made while I was shopping for lenders. Once I committed, the story changed. As a veteran, I expected clarity, honesty, and support — not shifting explanations, empty promises, and frustration.
Response from Veterans United
Hi Nathan,
I’m really sorry to hear how disappointed you were with your experience. As a Veteran, you deserved clear and honest communication from the beginning—and it’s clear that what you were told early on didn’t line up with what happened later in the process. That’s incredibly frustrating, and I can understand why you feel misled.
Concerns about closing costs, insurance requirements, and other financial expectations shouldn’t come as surprises—especially when they influence your decision to move forward with a lender. If something we said gave the impression that those costs would be covered or waived, we should’ve clarified that long before closing day. And when you raised those concerns, you should’ve been met with real answers—not shifting explanations.
I’d really like my team to have the opportunity to dig into your loan file and better understand what was discussed, what was promised, and where we dropped the ball. You can reach us directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST, and I’ll make sure someone follows up with you if you reach out after hours.
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
Don and Josh were absolutely fantastic to work with. I faced several challenges for the first time and my team had my back every step of the way. The communication was on point, there was not an important detail never communicated. I would highly recommend them for anyone regardless of what type of loan they are applying for.
I would absolutely recommend Veterans United to anyone buying a home. Chris and Suzann were amazing with walking us through every step. This was a seamless transition from our old house to our new one!!
