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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,858

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 427,858 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend

Everything went well and on time thanks

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

3.5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

4.5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
Photo submission from Paul F.

Every member of the team we were on was GREAT! Always responsive, we actually dealt with REAL people, not just recordings. The portal is great and easy to use and now we can continue to use it to make our mortgage payments and communicate with Veterans United Home Loans. We greatly appreciate the service and feel like we have many new friends through this process. We will and would highly recommend Veterans United Home Loans.

headshot image of Nick Berardini

Loan Officer: Nick Berardini

NMLS# 2073527

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

We can't begin to send enough praise to Ben , Caytlin ( and others who helped) our loan team. They were amazingly helpful and always there for us!! If any problems they were there and on the spot! Never had to wait more than a few minutes and they were back to us. We have bought 7 homes over the years and never did one virtually. I, Lynn, did most of the applying as Wayne (Lloyd) has hearing aids and talking on the phone is often difficult for him. We are both in our late 70s so technology can be a challenge. Our team was patient and I never felt like an ignorant old person as some people have done. If you've ever purchased a home you know how much paperwork there can be. And in these days there's even more! Our team was not only patient but very helpful and kind. Some humor was very much appreciated too! They became a family. We can't thank them enough 🤗🥰. This will probably be our last home purchase.. as we sit here in our new home enjoying our new home, drinking our morning 🌅 cuppa, we raise our cups to them! Veterans buying a home, you can't go wrong choosing Veterans Home Loans 🏠🕺💃. Lynn and Wayne

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

AARON AND HIS TEAM OF PEOPLE MASE OUR DREAM COME TRUE,! A fantastic effort by everyone involved!

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Tyler Chinn

Loan Officer: Tyler Chinn

NMLS# 1933964

4 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

4.5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Brad Hoefelman

Loan Officer: Brad Hoefelman

NMLS# 1519842

5 out of 5 Stars
Would Recommend
Photo submission from Antonio J.

I had a great experience with Veterans United, everyone was professional and they absolutely knew their jobs, so that made the house buying process easy for me. Thanks for the hard work.

headshot image of Devin Perkins

Loan Officer: Devin Perkins

NMLS# 1737394

5 out of 5 Stars
Would Recommend

I give them a perfect 10 for customer service

headshot image of Michael Peters

Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend

What an amazing company this is! They go the extra mile, or thousands of miles in our case.

headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
Would Recommend
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend

Just like clock work! Everyone on the team was phenomenal. Great communication and every single thing was so easy!

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend

They were great! They made the process easier than expected. They went above and beyond. I would definitely recommend them to everyone.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

1 out of 5 Stars

Totally reactive. Not proactive at all.

Response from Veterans United

Hey Brandon,

I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.

I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.

5 out of 5 Stars
Would Recommend

Great, made the process easy to understand

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

Buying a home has never been so easy. The VU team literally walked with us every step of the way! Having a team that understands the military lifestyle and goes above and beyond to help, is extremely fantastic! Austin Fuemmeler ( loan officer) and Casey Hatch (realtor) made our virtual purchase in South Dakota a wonderful experience. I truly don’t know how we would have accomplished all of this without them to assist! Great work from amazing people.

headshot image of Austin Fuemmeler

Loan Officer: Austin Fuemmeler

NMLS# 1812759

5 out of 5 Stars
Would Recommend
Photo submission from Philana P.

Veterans United was a Godsent lender!!! Team Patton representatives were top-notch. Special thanks to Eric Hermann and Brandon Willis who made my process seamless. All of my questions were answered promptly. Every Veteran needing a home should try Veterans United. Thanks to the entire team...you were awesome!!!

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

4 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

More Reviews

See all 427,858 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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