After missing our closing date and having our loan dropped by another lender we were ready to throw in the towel. So happy we decided to apply for a loan with Veterans United. They looked at our unique financial situation and made sure that we would get the clear to close. We ended up closing on our dream home we never thought we would be able to get all because of Veterans United!
Veterans United Home Loans was a very good experience, Billy and Pressley were so good to work with.
They're skilled, courteous and well networked. It's a painless process for vets to use their VA loan because they're in this business to help us.
Great customer service and communication. Probably provide some information to Veterans regarding funding fees for using the VA home loan a second time.
The pre-approval process was excellent. It made me have buying power to search for homes for sale.
Our loan officer Karol was outstanding in every way. She knew our needs and exceeded them. She's the best! Also, United Veterans made me feel proud to be a veteran because they were up-front about expenses, closing, and fees. No unnecessary fees and nothing hidden. First-rate company!*****
You were always adding more things at the last minute. The one good thing about Veterans were the people, they had great attitudes and we're great people.
Too many inconsistencies among underwriters. Seems there was a lack of communicating between UAs. Redundancy in asking for documentation that was already provided. And sheer ignorance, in some cases, determining the "validity" of documentation. My credit score alone should speak volumes about my fiduciary commitments, however, my case was treated like it was going to be a HUGE liability. I believe this was due to the discohesive nature of those involved in the approval process. Overall, I truly believe I should have pulled out and gone through a different company.
My experience with Veteran's United was outstanding. My whole team worked with me to ensure I had the proper documents and that my finances were in order.
The ability to go paper free was great when the website was working properly. I think there should have been hard copies of the paperwork given just in case the website was was having problems.
Loan process was painless.
Extremely professional and always available to be contacted on short notice.
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the whole team was very professional and great people to work with. Made the process go smoothly.
The staff was great to work with. Bill was very helpful explaining the process from the beginning. Alycia keep in contact with every step of the way. The team was quick to respond and anawered every question I had. Thank you
Dan and his team were amazing. They made this process stress free and always reached out if I needed somthing. Outstanding job they did!
Excellent group who kept me up to date on what I needed to accomplish and what was pending. I really liked that they contacted me by phone and had explanations for my questions.
