I never had to talk to anybody on the phone, which was great because it meant I didn’t have any problems. All requirements were easy to understand and the user interface on the vu website is simple and easy. I felt if I did have questions they were answered fully and very quickly by email. Matt and his team was easy to work with and very professional. If I ever need to purchase a new home I will definitely return to veterans United.
My overall experience was good but not enough of personal interaction with clients. I felt like I was going through this whole process by myself.
Response from Veterans United
Mary, we are sorry to hear you felt you didn't have the support we strive to offer our Veterans while purchasing your home. We're glad to know things ended well and you are in your new home. Thank you for your comments. We will use these to continue to improve our service. You are welcome to reach out to our Client Advocate team with any further input as to how we can improve.
Lukes assistant did not return any phone calls from us when Luke was on Vacation.
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Our refinance with Veterans United was a great experience. Daniel Perry and his team did a great job and were there to answer any question at any time. They were straight shooters throughout and were very open and transparent from the first phone call until closing. Never made empty promises or fake estimates. Highly recommend! Great rates and great customer service!
Refinancing can be tedious and stressful but Veterans United made it effortless and quick. A special thank you to Ross Pierson and his team for the excellent experience.
Thank you for making the process easier. The team was great! Evan Whaley helped out with my additional questions, too.
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