I was always kept informed
This is a very customer centric company
They were ver
They were there for us when no one else was
Loan team was extremely responsive and helpfulI appreciate the text ability your team has as no one wants to call a large corporation and talk to someone different every time and go through the phone hassles. The text capability was a great decision. Veterans United is a great company who always made me feel like I was being serviced well.
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Rates
Struggled getting the correct documents to the UW. Maybe a revision or training in order to improve expectations may enhance the experience for the borrower. Other than that, my team was great and very helpful and kind to me.
This is my second time working with Veterans United and they have a lifelong customer in me.
Totally screwed up payouts, some still not paid after 9 days, so I have to make double payoffs. Didn't listen to instructions or paperwork I sent in multiple times.
Very professional. Communication with me was excellent.
These guys/girls are very responsive and make every effort to provide outstanding customer service.
Everyone I dealt with was very helpful and understanding and it made getting a mortgage from a bank 3 States away much easier
