They get it done but be on them and ask questions make sure you have everything so you don’t hit a potentially massive delay that probably can be avoided as was my experience.
Response from Veterans United
Hi Lindy, we appreciate the suggestion you have shared for a successful loan application. If there were any aspects that you felt we could have handled better, then contact our Client Advocate team to discuss. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process.
I can't believe how great of an experience it was to work with everyone at Veterans United. Thank you so much for providing a pleasant experience during what can be a stressful moment. I appreciate everything you guys did. Thank you.
Veterans United is just GREAT especially if you are first time buyer like I was. There is no such thing as a stupid question for them. They answer all questions honestly and you can depend on what they say. They always encouraged me and told me that everything was going to be ok. They calm your fears (and I had some). They make you laugh when you really want to cry. They tell you to hold on when you really want to give up .They go above and beyond to get things complete. We closed on time and they made a dream come true for me. I am a proud home owner.
If your on the fence about picking a lender look no further and jump. This company is very professional and guides you through the whole process with an awesome website layout of what's needed. This was a very simple stress free experience. Request Jake Ford to be your specialist and you will have no worries.
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Adrienne Smith also helped with Dan Kelley’s work and was great and helping the process along.
I would highly recommend Veterans United Home Loans to all the Military Veterans because of their excellent service from pre-approval to closing. The staff are amazing!
Highly Recommend!
Very pleased and enjoyed working with the team!
Veterans United was the best mortgage loan experience we have ever had. Everything moved along smoothly and funded before expected.
We appreciate all the hardwork everyone on the team at VA did to get us closed. They truly cared about helping us even when we encountered roadblocks. Everyone worked as a team right up until we closed and we couldnt be more thankful and appreciative for all their hardwork!
If I could go back I wouldn’t go through Veterans United. After finding a new realtor and talking to others I learned that my experience wasn’t the only horror story. The paperwork and approval was easy; all of the things that didn’t require human contact/communication.
Response from Veterans United
Hi Marquisha, we're glad to hear your home purchase started out well. If you are willing, please reach out to our Client Advocate team to provide details as to when you felt your service started lacking. We will use this information to strengthen our processes and provide the best experience for Veterans going forward.
The loan processor did not appear to be knowledgeable or thorough in in putting proper information
Response from Veterans United
Hi Steven, we're glad to know you were able to purchase your new home. We understand you were not fully satisfied with your experience, and we would like to learn more about that. We continuously strive to use all feedback to improve ourselves and our service to Veterans. Please reach out to our Client Advocate team to further discuss your home purchase.
Veteran’s United went above and beyond on making our home purchase a success. They were available at all times, no matter what was going on. Every person we worked with made us feel like family/friends instead of just another customer. They acted like they genuinely wanted to help us, and they genuinely cared for us on a personal level. I have never been treated with such kindness from a company as I was from Veteran’s United. I would recommend them for any Veteran looking to purchase a home.
