Billy Watkins and his team have been nothing but terrific for us. Victoria and Melissa really made sure all of my questions were answered in a timely manner.
It was a very lovely experience working with Veterans United, very friendly, experienced, and professional
Veronica was TERRIBLE! she screwed up our account big time. Thanks her to her we had to pay more money out of pocket then we were supposed to and she LIED constantly to us and our realtor saying we were getting our money back and that was not the case. Veronica had no idea of what she was doing.
Response from Veterans United
Hello Christopher, we appreciate your feedback. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help improving our service for future customers.
Although none of my other family could use VA benefits, I would recommend Veterans United, so they could pass the information on to other veterans. The entire team has been an invaluable source of information and support.
Very helpful and always keep us up to date.
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Very happy with the whole purchasing experience with veterans united especially working with Billy Jones.
very friendly and helpful
Daniel is a very professional and kind gentleman. He did an awesome job servicing my loan. I am very content with the job that he did.
They are just like any other company that pays on a commission. You are promised the Sun and the Moon in the beginning. However in sight of the end when there may be a few hurdles to jump, they don't jump.
Response from Veterans United
Hi Eric, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Outstanding service all around, we had a great experience.
Nate and Mark were very responsive to our needs and almost ‘nagging’ with their follow up and reminders. But we appreciated their persistence, encouragement and explanations whenever actions were necessary to ensure our loan package remained on track.
