Although the individuals we worked with were fairly nice. There was a major disconnect in translation when trying to communicate effectively.
Response from Veterans United
Thank you for the feedback Sherice. We always want to make sure your loan team is available to help answer questions and explain items that are needed during the loan process. We apologize that your experience did not meet your expectations. We will use this information to ensure other Veterans do not have similar issues in the future.
Our closing date was set for about 6 weeks and we had everything submitted timely, yet paperwork was not completed on time and our closing had to be pushed back 5 hours. We feel it would have been longer if we had not stayed on them. No one communicated with us that they were behind until we called the day before to check. This was very stressful to us.
Very friendly and professional. Always returned calls or emails.
I came back from deployment and found a home in between going right back into reserve duties away from home. Finding out that I qualified for a VA Home Loan was exciting though overwhelming because I have no experience in purchasing. Veterans United made the process very user-friendly and the team was very professional and pleasant to work with. Also, I was able to check on the status at any time and complete and upload documents online.
Aimee and Kristin are rock stars, they were amazing we could not have asked for a better home buying experience. They definitely went the extra mile, we couldn't be more pleased. Thank you,Aimee and Kristin, you ladies are amazing.
They worked with me even though I didn’t have BAH yet. They said “as long as you have it before your first payment is due, you’re good to go!” Very awesome company.
Worked quickly to get us to closing. Very helpful on everything.
I cannot say enough good things about this company! They were outstanding in every way, start to finish!!!
Loved how everything was online and uploading the documentation was so easy!
Very qualified people all around. They worked with me for over 18 months and NEVER lost faith in me, and as a US Army Veteran, it is that kind of faith that sustains you.
Outstanding performance at all levels.
Great customer service and knowledge from the staff
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Home buying us always stressful but it helps when you know people have your bac and working with you.
Tim Spears was EXCELLENT from start to finish. He really took the time to listen to our concerns and assist us the best he could. We were beyond pleased with his assistance. 12/10 would recommend.
