I shopped around extensively for a loan while my wife and I were finding our first home. We came to Veterans United because they were able to give us the best rate (and then later reduced it further, and gave us guarantees throughout the process). After that point, when I decided to use VU, I was floored by the customer service that was provided by every member of the staff that I worked with and the thorough approach they had. My wife and I went under contract, and then the sellers backed out- I anticipated this being a huge hassle with the loan. Instead, I got a heartfelt call from Craig expressing his condolences for our bad luck and then he took care of everything on the loan side. As things developed, the web interface made things extremely easy (I never had to find a fax or notary or anything of the sort). Finally, VU's explanations for everything helped us understand each step in an honest, up-front way that was easy enough to understand for a layman but in-depth enough to help us through these major financial decisions. I will recommend VU to anyone I know who is eligible and, should we move, will always work with them in the future.
The personal attention from Phyllis was exceptional!
Veterans United made this first time experience a pleasant one. They were very helpful with all aspects of the loan process. If we did not understand something, they would help me no matter what time I called them. I am thankful for a company that helps veterans like myself achieve buying the home we wanted.
Outstanding!!!
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The process was very smooth from the Lighthouse program to closing. My loan team were great, they helped me every step of the way. Veterans United Home Loans truly made this experience special for my family, thank you.
Working with the TEAM at Veterans United made the process smooth and easy. I was able to understand what was required of the buyer and provide the documents that was needed. I knew every day where I stood on getting approved.
Great staff! Very friendly and knowledgeable. Easy to work with and kept us informed throughout the process.
You folks rock !!!!!!!
As a veteran I apprecaite our loan officer's professionalism although we did not utilize esign he was vwry understanding and accomodating to us.
I had a great experience with Veterans United. I will definitely use them again.
Overall process was great, website was user friendly to upload documents for the loan.
As a veteran you guys made me feel at home through this home buying process! Outstanding!!!!
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Katie and Cameron is amazing! They were very friendly, engaged, and provided excellent service. I am pleased with the service and professionalism.
It was a great experience from that beginning to the end.
I Think Veterans United Home Loans was a very good experience for us I would recommend them to all Veterans. Kody Gilbow and Holly and his associates did an outstanding job helping us in every step.
Outstanding experience with VU. Consistently was there with the best options and costs.
One Word, AWESOME, VNHL is the Best Home Loan Company to Get a Veteran's Loan. VUHL will work the Veteran to the Fullest to get his Home Loan, AAAA++++, Thumbs Up. The Loan Officer ( Anne Kuster ) and her Associates Really worked the Hardest in Helping us with all of Our request and Needs. All were so Professional in what they were doing in Guiding me all the Way, No other word but "AWESOME ) Thank you ALL for the upmost helping with us in getting the Loan and House the we wanted, Excellent in all ways, Thank you, Thank you very much VUHL Loan Officer and Her Associates.
This is the second home that I have purchased with VU. My first experience was great; this time around, it was even better. VU has the process down to a science.
