Everyone there was so pleasant to work with extremely accommodating and made the entire process very easy.
Very hard to work with and would not help to lower rate even after I showed a rate from navy FCU that they would not match like they say they could
Response from Veterans United
Jerome, thank you for taking time to share your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and providing expert advice on various lender options is part of our commitment to deliver outstanding service.
Ashleigh is very efficient and professional at her job always a pleasure working with her
I will say the exceptional work allowed me to not stress about getting a house. Staying on point with me when I had questions about the to do list and answering promptly was amazing. The customer service was perfect.
VU had tons of paperwork to do. But it was very easy to fill out and if I needed any help in what they wanted, the questions were always answered. They kept me in the loop, even if I was the one taking a long time finding my first house. Thanks for your patients.
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Working with Nathan and Kayla was professional and helpful.
The most awesome and painless experience I've had dealing with a major life decision!
While communication with Dan was great, we felt like we were out of the loop for most of the process.
Veterans united was very fast and efficient in the handling of my home loan. I would definitely recommend them to anyone trying to navigate their way through a va loan!
Phone calls not answered promptly
I felt like I always had to contact the loan officer for information. As a first time home buyer I was clueless on the process. I don't think I should have to call the VA appraiser and Loan officer to make sure things were getting done on time, which is exactly what I had to do. Along the journey of buying a home I asked several times, will we close on the original date given... The answer was always yes. This was important to me because I had friends taking the day off to help me move along with my days off. I also scheduled a moving truck that day. The VA appraisal is what messed a lot of things up. The loan officer would say it was an error on the appraisers side and the appraiser would say its something the loan officer did. We ended up closing 2 days late which put us in a new month with a bigger up front paymebt that was not budgeted from the initial amount given to us. I also ended up paying for the VA appraisal which I thought was something I wasn't responsible for by using a VA loan. I found out that i owed this money only when closing on the house because I did not receive a HUG? statement.
Response from Veterans United
Aaron, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn ways we may improve the client experience should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
The process was broken down in sections so that it didn’t seem so overwhelming. I also liked the videos and additional information that was contained on the website. I especially liked the mortgage calculator.
The entire experience from initial contact to closing was very professional, informative, and sincere. I haven’t heard of a more helpful company.
