For whatever reason, between agent, lender, & escrow ... my home recording has basically slowly progressed. For whatever reason, without pushing parties involved to meet timelines, this deal would not have been done. Additionally, after explaining the importance of being able to meet the timeline of a very obtainable date... I ended up paying $300 more in rate lock fees, as well as having to secure lodging due to the delayed funding & recording. All & all, I would not recommend this company as a whole. By far, my worst home buying experience ever. My lending officer communicated as needed, but for some reason things just did not flow. I’ve used different lenders before with much more success. This will be my last go with this company.
Response from Veterans United
We apologize that your experience did not meet your expectations Jacob. We are happy to hear that in some separate comments we have received that you had a good experience with your Loan Team. If you would like to discuss this in any further detail please remember that our Client Advocate team remains available to you.
Jeremy was great to work with us made our transition workable and rapidly
I found a house and closed in 3 weeks and it was painlessI'm a Happy home owner
I have to admit, I was wary of the time frame from offer to close. I had read online that it could take 30 to 45 days, if not more, with stellar credit histories. Like most Americans, I got myself into debt, and it showed on my credit report. I paid the debt off, but the questions will always linger. Even with my spotty history, I was able to make an offer, and close on the house in less than 30 days. For those of you interested in buying a house, I have only one suggestion: get the requested documents back to them as soon as they ask for them. You may have to explain some things in the process, but be honest. Nobody is perfect, and if all goes well, you too will be given the keys to your new home. Andrew, Danielle, and the rest of the loan team did an amazing job. They were polite, attentive, and answered any question I had. I couldn't have asked for a better experience. A big thank you to all those that took part in getting me into my house. I couldn't be happier, and would do it again in a heartbeat.
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I am appreciative of The Veterans United team. They made this the best experience ever! I have dreaded this process in the past, but they made this so easy for us. I am grateful for their hard work, so that my family could get moved in and will get to celebrate Christmas in our new house.
It went very quickly, and for the most part smoothly on their end. Buying a house is very intense and they made the paperwork part a breeze.
Above and beyond, excellent communication in the home buying process. Very knowledgeable in the lending aspect. Document processing simplified. Thank you for making this special blessing happen!!
After purchasing several homes with various lenders, Veterans United is by far the easiest and thorough, as well as pleasant lender I’ve ever used. I highly recommend them! Their commitment to helping veterans is amazing!
Go somewhere else for less of a headache and better communication. Also, I had an unlicensed woman on the team calling people on my behalf that I’d never spoken to which I DID NOT appreciate since I’d never spoken to her until I emailed her myself. I genuinely think I got an ulcer from this whole ordeal because they assured me we would close on the set date and we weren’t even close to closing when the date approached and passed until I got their home office for Ohio involved. I never heard from them unless I contacted them first or had more flaming hoops to jump through. Do yourself a favor and go somewhere else!!!!!!!
Response from Veterans United
Oh no, this is something we never like to hear Cassandra! We want to address your concerns if possible. Your loan team should always be in contact with you about your loan process to make sure they can answer any questions and keep you updated. As far as someone else calling on your behalf, there are certain verifications that must be done throughout your loan process and by an uninterested third party for compliance reasons. We apologize if this was not conveyed to you. Please contact our Client Advocate team if you would like to discuss in more detail.
Steve and his team are top notch. They go above and beyond to make your loan process go smoothly as possible
Veterans United Home Loans is a great company. Very helpful and knowledgeable with VA Loans. If you’re in doubt (like we were) just reach out to them. Recommend them to everyone!
So easy to work with. Quick and friendly. Surpassed all expectations we had and eased any concerns we had along the way. If you are looking for a company that really cares and wants to help veterans and their families find a home this is the place to look! They have a solution for everything and always had someone who could talk to me quickly when I needed them to. Above and beyond what we were hoping for in a lending experience and will be recommending them to every veteran we know.
Our experience with Veterans United reminded us that we are still apart of the best Family/Community in the world. Veteran United will take care of all of your home searching needs and desires. You can be "at ease" with them.
