Lance Nilson was our representative and he made a long strenuous process for my family as stress free as possible. He always kept us informed and ensured that any documentation was submitted in a timely matter. He gave us his personal cell number and told us to call anytime (which we did). He made us feel like we were his only job and we appreciate it so much.
Very impressed with your professionalism and your ability to get things that i requested to me very quickly.
Veterans United Home Loans was a pleasure to work with. My husband and I were first time home buyers and they completely guided us through the whole process. Our loan officer, Carma Bittle, was amazing! She was always on top of it. She answered all of our questions and was very timely processing everything.
Extremely tedious and annoying process which is expected. Majority of the time I spoke with an individual who seemed as though she was new and unsure of answers, policies, requirements, home loan process, etc. Mistakes and oversights along the way.
Response from Veterans United
We appreciate the review Mary. While there is nothing we can do to change your experience we want to ensure other Veterans in the future do not run into the same issues. A member of our Client Advocate team is available for additional feedback if you wish to provide it.
The entire process was flawless. Very detail oriented. The staff kept me informed thru the entire process.
Sent email with my comments to the team of Karin, Austin, and Max. Everyone was great, ESPECIALLY Karin.
There was an incident of a mistaken identify, if I may, where there was confusion of a previous client, who's loan was denied, being mistaken for us. The treatment received by us was an offensive situation where we were asked several times to provide our bank information repeatedly with no response. Until we came forward and explained which file we were under, the confusion continued. Don't know what that was about, but it was offensive, being that we were just in the office Friday, and this occurred on a Monday; and we were more than proactive submitting any and all documents we needed, efficiently, upon request. Other than that, our experience was very pleasant! The staff was more than helpful in their response time and explanations of documents and assistance to retrieve documents.
Brian and Jeremy were excellent. I don't think they could have made it a more smoother process.
Ready to see for yourself?
Experience first-hand why 372,298 homeowners give us a perfect score!
The Closing statement should be reviewed line by line with your financial manager on the case to ensure you understand where and what your money is going to. As a first time home buyer the spreadsheet was a little to much to grasp without outside knowledge. Once I spoke to Ashley I understood everything I needed.
An excellent and thorough job!Jaclyn was outstanding in working through the documentation process quickly and accurately.
Justin was wonderful he kept us informed and had our loan closed in record time. We can not thank him and Veterans United Home loans enough.
