The website is informative and great for keeping the borrower up to date in the process. The team is accessible. The first person to contact me, Chris Rohr, stayed with me throughout the process. He provided a warm transfer for any of his team mates I came in contact with.
I am not pleased on this refinance went. Relatively smooth but information passed to me was not correct. Additionally, was not informed to stop auto pay so I am out money until a different company does their part. (up to 30 days). Initial loan was smooth but this refinance was not. Also was sent to the advocate (Ms Donna) which didn't help much as she called to discuss but was ready to get off the phone after introduction and didn't even ask my thoughts of the entire issue (took info from Company side).
Response from Veterans United
Hi Michael,
I’m really sorry to hear this refinance felt so different from your first experience with us. When you’re given information that doesn’t line up with what actually happens, especially around something as important as autopay, it can be frustrating and leave you feeling stuck while you wait for everything to sort out. I understand why this left you disappointed.
I also hear your concern about not feeling fully heard when you reached out for help. That’s not the experience I want you to walk away with, and I’d really appreciate my advocates having the chance to talk with you directly so we can review what happened from start to finish. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is available from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day. Thank you for taking the time to share your experience. I’m here if you’d like to talk more.
The American Promise to Veterans who have served and their widow and orphan is a solum and sacred one to which the VA alone is unable to fulfill. Veterans United working alongside VA and utilizing the resources intended for Veterans fills in the gap to make that promise a reality. Dedicated professionals like Mr Dustin Johnson and Nicky Blevins through passion and sense of purpose worked so hard to make my dream come true in record time. I had an eviction notice after the house I rented was sold. Six weeks later in a home owner thank to the VA Loan Program , Veterans United and dedicated professionals like Mr Johnson and Mrs Blevins.
The team I worked with was phenomenal. I would absolutely recommend!
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Experience first-hand why 357,292 homeowners give us a perfect score!
The process was extremely easy and I had expert help the whole way.
Listen up gents,
I wasnt in the position to buy a home but this VU team headed by Mr. Paul Betts steered me in the right direction to prepare ourselves to purchase our home we were living in already as renters so we wouldnt have to once again uproot and disturb our family, Paul didnt hesitate to be side by side with us in the trenches and figure out our goal even when the muck got thick we weathered the storm and prevailed
To the entire VU team my family wishes to extend an invitation to our home if you ever find yourselves in California, our casa es tu casa, thank you guys for your hard work
-Semper Fi
Cesar L Gallardo
Karol Hart, my loan officer, and Jonathon, my dedicated Home Buying Concierge, were outstanding representatives from Veterans United. Their guidance and professionalism made this my most rewarding loan experience.I also want to praise Amanda, Karol Hart's assistant, who acted as the loan processor on my file. She worked tirelessly to help me understand complex documents, providing clear, professional explanations and a personal touch that made me comfortable.I highly recommend Veterans United, especially Karol Hart (loan officer), Amanda (loan processor), and Jonathon (Home Buying Concierge), as their loan company and representatives to help experienced and new home buyers navigate the home-buying process.
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Experience first-hand why 357,292 homeowners give us a perfect score!
Very Professional.
Absolutely amazing!! Thank you!
My wife and I have been grateful for the hard work that Veterans United has put in for our new home. We‘re first time homeowners and everyone from our Veterans United team was a great help and made the process easy. We even enjoyed the gift box they had put together for us to make us feel more at home. Thank you Veterans United for our new home
Veterans United simplified the homebuying process from beginning through closing.
Sydney and Julie doing an outstanding job with keeping me informed of the refinance process and next steps to make, all while providing compassion and sympathy for my family’s loss of my mom. Both of the ladies deserve to be recognized for their exceptional professionalism! Veterans United and Sydney were my first mortgage company and loan officer that made that process easier. When it came to refinance this loan and consolidation of my debts, Veterans United was the first mortgage company that came to mind. I was thankful to have Sydney and her team on board. Even though I was giving up an excellent mortgage rate to do this Sydney was able to help me and my wife to make sense to going this route. We are going to be saving thousands of dollars a year even at the higher mortgage rates. We look forward to doing business with Veterans United in the future and hope that we will be dealing with the same loan team.
Great experience
