I had to pull information out of my loan officer. Question, concerns, deals everything! Instead of doing their job and helping out the customer it was basically me asking other friends and colleagues about information I don’t know if . They give me the best options with the loan and basically had to research my option . Once brought up to my loan officer he would agree to it, but my thing is why isn’t you giving me the best options from the beginning. We played phone tag this whole experience for months straight, these guys always had an excuse of why they couldn’t pick up, but love to text. This is my first time buying a house in young, I’m only 24, so there were a lot of things i just didn’t know . Instead of the team helping me and taking their time to invest into me I had to ask around to find out many answers. This overall experience was by far the worst . I honestly close due to the grace of my realtor. She made it possible and answered everything that I needed . If it wasn’t for her I honestly would of never pull through with this deal. I was willing to loose my earnest and all. I was so frustrate. But I got the house and it all worked out . Right ? …..
Response from Veterans United
We appreciate you letting us know how you felt about the experience with your loan team, Cane. We understand how the home buying process can get stressful, especially for the first time. It is our goal to provide consistent and personable communication to everyone we serve. It is also our desire to carry out the VA lending process in a way that provides genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience. We take your feedback seriously and appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about how we can improve.
You were great to work with and made the process for buying a home super easy and clear especially for us being 1st time home buyers.
We truly can not say enough wonderful things about our team at United Veterans. Dealing with our loan officer almost daily to run numbers on multiple homes, to figuring out all the details for a fast close. To the transaction coordinator and the concierge also working with us personally to make sure we had all the resources we needed at hand and understood all the information of the process that was happening. Thank you for making the home buying process an enjoyable one.
Buying our first one was so easy, even being 10 hours away paul and everyone involved gave us the comfort and reassurance we needed when taking such a big step.
Do not use that realtor anymore she was horrible and you guys recommended her.
Veterans United made the whole process easy and very simple to do. Once finding a home it was as easy as hitting a few buttons!
Exceptional. Phenomenal. Professional. I can go on and on about Elizabeth and her team.
From day one she made the process exciting and easy. She was always on tops of things and keeping us up to date so we didn’t have to wonder or worry. Elizabeth always made asking questions easy and never made us feel like we couldn’t go to her for the simplest things. We’ve already recommended Elizabeth to a friend who may be buying a house in the near future.
I’m not sure who is really to blame for the POA incident that caused our closing to be pushed back by 2 weeks, but I’m not really one to assign blame anyways. I do wish there had been direct and clear communication with me, the person signing via POA, about what was expected of me so there wouldn’t have been that delay. It definitely threw me for a loop and caused some extra stress with the process. I still think my team was awesome and super professional at handling everything, but the POA part did create a lot of confusion. But we definitely learned not to try a POA when buying a house.
Overall, we were happy!
I’d like to also thank Lauren who was always able to answer my questions and helped me complete everything I was having trouble with on my end.
Very receptive, accommodated unpredictable schedules perfectly.
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Thank you. I appreciate the efforts of this team. The portal was great, but the most useful part was being able to adjust the offer letter followed by esign. DON’T CHANGE THOSE FEATURES, THEY ARE NOT BROKEN LEAVE THEM ALONE.Thank you again.
Veterans United Home Loans excels in providing dedicated support to veterans and active-duty service members. Their commitment to helping military personnel secure home financing is commendable, and their straightforward approach makes the process smoother. Overall, a top choice for veterans seeking home loans.
This was my first home buying experience and it felt as easy as buying eggs from the store!
Veterans United was great to work with. The team assigned to me was outstanding and available to answer questions or concerns throughout the entire process.
Veterans United did a remarkable job getting my family and I our dream home. The entire team went above and beyond to ensure everything with the loan and move process went as smooth as possible. I highly recommend!
The whole team was amazing!
