Final underwriting delayed closing by two days. The payment to the insurance company was delayed and we were sent a cancellation notice.
Without Clay's assistance this would not have happened. I am thankful that he answered my intial response from the web email. Had it been anyone else, I'm not sure I would stuck it through to the very end.
I am very imnpressed with Clay and VUH and will certainly give my recommendations to others.
Thank you! Thank you!
I have been in the customer service field for many years. I feel strongly about the quality vs quantity approach. I believe that Michael was very busy serving multiple clients. That being said, he made costly mistakes resulting in me losing money and my sanity during the sale and purchasing of my homes. I understand that people are human and we all make mistakes. I, fortunately, don't have the kind of career where my mistakes make a financial impact on my clients. In your business there is also no way to right the wrong that has been done, so I've been told. In my business, there are plenty of avenues to explore if a client has been wronged. Plenty of ways to right the wrong and not only save the business relation, but save the client from financial harm. Luckily my situation wasn't as severe as it could have been and I am grateful. Unfortunately, I can't say it went well and the fact that I lost money will haunt me every time I think of my experience. All I was awarded was an "I'm sorry, I made a mistake and there's nothing I can do". At least there was an apology...
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
Both Mo and Kendra are amazing at what they do. Veterans United should consider themselves very lucky to have people like these two ladies working for them. I am so grateful to have had them helping me.
Very personable, very informed about what VA Loans are and what's required from a house to qualify. Darlene would send us new listings and would make appointments when we requested to have them.
Best experience I have ever had in buying a home. Thank you so much!
For me, I did not at any point experience "the first time home buying" stress I hear about so much. I'm happy with every step of the process!!!
You guys rock!
I had to sign and send the same paperwork three times on several occasions. Then again the fourth time at closing. Request for proof of payment was requested numerous times for a loan that was paid off six months prior. I even had the Credit Union draft and submit a letter stating the loan was paid in full.
Tammy Hemmie and everyone else in her office were always very helpful and I appreciate all of thier hard work in helping my wife and I purchase our amazing new home!
Thank you Veterans United very much for helping me buy my home. I am very grateful and happy for all the hard work your representatives provided. I will only go through Veterans United in the future.
Thank you all for the great help you gave me!!!!
Did not have realtor