This was one of my last emails, which I believe it shows my frustration. Did they call his work cell phone that is listed in my email? Nobody is going to answer a landline, especially during holiday season. The railroad is a 100% in the field job, that runs 24 hours a day. He literally takes calls every day, all night and day. I have personally called this man, many times in the middle of the night for help at work. He also gets hundreds of emails that are work related. So him responding to a email that is not work related, might get put on the back burner. This guy is extremely busy, and is really doing me a favor to even comment on this. He is not supposed to comment on this, I am sure he would much rather take a 30 second call, that gets straight to the point. God knows if he can get to a computer. I apologize if i am coming on harsh but I believe that I have bent over backwards trying to get the information that the underwriter has requested. Which could all be solved by a phone call to a cell phone. Not only that but we are trying to verify employment of another employee (Dan) I have never had this much trouble getting a loan, house, refinance, cars, motorcycle, credit card etc... I have even got a refinance through your company already. This is just getting ridiculous, my employment is verified, letter from Dan, Contact information for 3 individuals, coming from my company website. Not only that but, my per diem, meals, mileage, are already on my pay stub. If that doesn’t tell the underwriter I travel for business, what will.
Very helpful, professional, and friendly.
John and Erin,were very easy to talk to,and understood all my questions and concerns going through the process of me getting my loan💯✔👌🏾
Stephanie Pantaleo- Did an awesome job during the loaning process, she deserves a raise.
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They were quick, helpful, and great to work with.
attentive, timely and professional
Simple smooth process.
Aaron and his team were very professional and caring.
Excellent costumer service
I recommend Veterans United Home Loans to any veteran who needs this service.Ross Pierson did a fabulous professional job through the whole process.I was treated with the utmost respect by him and the staff members.Highly recommend
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Experience first-hand why 364,536 homeowners give us a perfect score!
Very knowledgeable, helpful, and patient.
A few times it seemed like the Realtor was 2 steps ahead of Veterans on the appraisal and inspections but I'm sure they were pushing for the sale to go through, I was confused on who called the appraiser out.
An exceptional experience as always. Professionals in every aspect of the word. Courteous, timely, precise and caring. We cannot say enough good things about Veterans United.
there are webcasts that were very helpful to guide me thru the process (I watched them). And flexing my loan amount at the last hour was extra special (and helpful). The specialist answered my questions (and I had plenty of dumb ones too)... but realize that the Federal Employment Verification just changed it's steps (recently). An employee can no longer GENERATE the form directly but, has to get it emailed.
Fantastic
