Morgan Evans and Mike Taylor were absolutely fantastic, they did everything. Once we found the house we wanted they set the wheels in motion and made the whole process seamless.
The Veterans United team works tirelessly to make certain the client is informed as they move through the complex process of home finance/refinance. I was called after business hours and on holidays...that says it all about their commitment.
The overall experience was outstanding. Every time I called there was someone there to help. If not they returned my call quickly.
Couldn't be more pleased.
Clear and understandable procedures. The representative patiently walked me through the process
Everyone was friendly, easy to work with and gave clear instructions of what was needed.
Our Loan Specialist, Ute Joppien was very knowledgeable about the entire process, communicated with us throughout, she always patiently answered all our questions professionally. Our closed even earlier than expected. Thanks Ute
Happy with Loan Specialist performance. Delays with related services (underwriting and notary).
Loan team was very responsive and informative, they were very clear about the whole process whichmade the transistion for my family and I smooth, very satisfied and lucky to of has Kevin Reichert and crew!
The staff is very experienced and professional. They were easy to work with and helpful.
my experience was awesome. great customer service and I appreciate all the help.
I fully trust Veteran's United in spite of numerous mass mailings that attempted to seem that other places had better offers in terms of interest rates. I learned long ago that if it sounds too good to be true, it probably isn't true.
important to inform purchaser that the appraisal shall be done with some exclusions. for example, my home had a piece of wood covering the basement window and i did not realize this until i purchased the home and had to buy my own
Closing date moved 1 day / closing time moved from 0900-1330. Unable to get a hold of VA Loan office until 1000. Both Billy/ Hunter out of office until Feb 22. I worked that night 1900-0700. This happened because of paperwork issues on VA Loans end.
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Great communication. Very personal experience. I appreciate the straight forward discussions that made me feel like I was getting exactly what was discussed.
Very educational on the whole process. We started with the Lighthouse program and followed the instructions and was able to get my credit score where we needed it. The loan process was a very straight forward.
The overall experience was great. Very helpful and insightful. All questions were answered quickly.
This is my first experience buying a home , I would recommend VU. If you live closer to them , unless you have access to computer and fax machine available you , then by all means they are pretty good
