quoted an initial rate nearly one full point lower than the final rate; it was explained that it was "a mistake" we were required to resubmit documents three times and reschedule closing three times; each time I had to call to remind you of closing
I have already told several people about how easy you are to deal with.
Kim did an outstanding job getting our situation straightened out so we may be able to purchase our new home.
Buying my house was the most stressful time of my life. Will and Lauren were always there to answer my calls and emails, and answer any questions I had. I will be encouraging everyone I know to buy there home through Veterans United. Awesome job.
Great to talk to and very helpful during the loan process.
Great experience.
Excellent outcome but it would have been a little less frustrating (stressful) had the underwriter asked for ALL that they needed up front and not in phases and so close to closing.
Actually 10 is not a high enough number. Katy Reeder went above and beyond. By far the absoulte best customer service I have ever had.
I can't thank Max enough for all his help and support. He took his time to explain any of my concerns. Great job, kudos to the team. Thanks Tom.
A most professional team under Clay and Nicole!
We felt as if they were our friends
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Despite extenuating circumstances, such as my wife's medical condition and our cross-state move, the loan process was quick and efficient, even when working remotely out-of-town and from a hotel room. I was very impressed with Veterans United!
David was amazing to work with. He is very customer-centric, knowledgeable and professional.
Too many people involved in the process that had no idea what was going on. Too much "lip service" from people putting loan together. Incompetence was apparent along the process due to inept briefing of the many people filling in for the constant PTO
Excellent service through out my loan process.
