I received a very inaccurate and poor initial closing cost estimate. I was told several times that my initial closing cost estimate was high and the actual costs would be lower. When I received the initial closing disclosure (a week before closing), my closing cost had increased 35% ($2500). This put me in a very bad spot as I was finacially counting on the initial estimate having some accuracy. I also received a notice one week before closing, stating that my interest rate would expire and potentially increase two days before my closing date. Scott's team did not let me know that my interest rate would expire before the closing date even though they knew the closing date for months prior to me receiving this notice. I was being asked to sign a document stating that I accept the potential for an increased interest rate. When I told the transaction coordinator that I would not sign it unless they revised the date her response was "trust me it won't increase". I refused to sign it until I received a revision and her response was "I've never heard of them making revisions". I had to scramble for two days to try and close earlier but ended up just paying more money to maintain my interest rate. During the closing process I was also stuck making phone calls and on behalf of veterans united. I found out that they could not obtain insurance documents or title work for a couple of weeks because they were emailing incorrect email addresses and not making phone calls. Within 30 minutes and two phone calls I had all of the required paper work sent over to them. I believe that Veterans United pulled a bait and switch by increasing closing costs and attempting to increase my interest rate last minute. I am sure they get away with it when people are too sick and tired to fight back anymore. Having some veteran friends looking to buy homes I will advise them stay clear of veterans united.
Very informative and helpful when puttimg all needed documents together. Very easy to work with.
The process was easy. Everything went so smooth it was finished before i knew it.
Ready to see for yourself?
Experience first-hand why 365,455 homeowners give us a perfect score!
Misty Spain also did an excellent job keeping everything on track. Thank you.
Excellent...i referred my best friend Steve
My experience with veterans united was very good because every person i spoke with had great knowledge of there job . I was very pleased with veterans united.
Ready to see for yourself?
Experience first-hand why 365,455 homeowners give us a perfect score!
Jennifer Deaver was excellent, her attention to detail & guidance got us through the experience w/ease. She was always available for questions, which were promptly answered, problems solved immediately! Very personable & a pleasure to work with. We felt lucky to have her as our representative.
2nd time with VU and it was super smooth as last time. Best experience we have had buying a home!
Such an awesome team to work with. Greatt bunch of true professionals!
My experience with VU Home Loans was truly amazing. VU made every single part of the process a breeze. I look forward to working with VU again in the future.
we are very pleased by all we had contact with all very professional and plesent to talk to thank you ron and eve
