Our team was amazing and I wouldn't trade them for anything. So glad to have encountered such a caring and thoughtful team.
Your realtors that were “assigned “ to me were absolutely worthless. I received no callbacks and had to find my own realtor. If you can’t provide a service, don’t offer it.
Response from Veterans United
Hi Charles,
I’m really sorry to hear about your experience. That sounds incredibly frustrating, and it’s certainly not the level of service we strive to provide. The process of finding a home is stressful enough without feeling like you’re not getting the support you need.
While our goal is to connect buyers with trusted agents through our network, it’s clear we missed the mark here. we’d really like to learn more about what happened so we can address it and ensure we’re doing better moving forward. If you’re willing, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but we’re happy to follow up with you if you reach out after hours.
I would personally like to thank Matt Wray, finding not only the best home insurance for my family, but also car insurance that was cheaper and all around better than what I had. 10/10 best insurance agent!!
A special thanks to Veterans United for an easy and simplified process with visible to-do list for easy progressing process when moving and closing on your house.
Daniel, Casey and Nick were awesome the entire way thru!! When I felt doubt or nervous they always reassured me that we would get our new home! 100 out of 10 would recommend!
Hands down one of the best I’ve ever hade the pleasure of doing business with. Jamie Ltamoto went above and beyond to help me get what I not only wanted but needed, I will be reaching out in the future for all home related needs. 10/10
They are not what I expected.
Response from Veterans United
Hi Herod,
I’m sorry to hear that your experience wasn’t what you expected. We strive to provide top-notch service, so it’s disappointing to know we didn’t meet your expectations.
If you’re willing to share more about what happened, my team would really like the chance to look into it further. Please feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST and happy to follow up if you contact us after hours.
Your feedback is incredibly valuable, and we’d love to learn more about how we can improve.
I would like to express my gratitude to Mrs. Blaine and her team for their exceptional support. They made the home buying process incredibly smooth.
Many say, "Thank you for your service.", and, although well appreciated, the sentiment many times falls flat. With Veterans United Home Loans, I felt deeply honored and appreciated as a veteran of the United States. The treatment and assistance that I received reaffirmed the fact that my service was not given in vain. They went above and beyond the call to ensure that I felt supported and valued and got my full entitlements for my honorable years of service. They made the journey to homeownership so smooth and efficient for me that I can't rave enough. Today, I wholeheartedly thank them for their dedicated service to not only myself, but every other Veteran they serve.
Efficient and quick, thank you!!
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If you’re a Veteran, definitely go to Veterans United to buy your home!
Overall the process was much smoother than I had anticipated. The team at VU from the top to the associated services they provided throughout the process were helpful, never pushy or overly aggressive about their services.When I had questions, VU gave me straight responses, or they informed me they would look into it as they didn’t know for sure. They always got with me in a timely manner.
I would recommend VU to brothers and sisters in arms, except my brother Marines. I have crayons for them 🖍️🖍️🖍️
Getting started in the home buying process is scary but thanks to Veterans United the only hard part was reaching out and making that first call. They handled everything quickly and efficiently!
