We are first-time home buyers and Billy and his team made a daunting process simple -- always quick to respond, attentive, and anticipating questions we had (even offering answers to questions we didn’t even know to ask!). We had a tight timeline for closing but Billy and the team kept us right on track. I can't imagine a smoother process, and can't recommend Billy and his team enough!
Highly recommend Kim and her Team with Veteran United!! Great experience! We love our new home!
Veterans United was always ready & available to assist through my move from Beginning to End! This move had many unexpected challenges but The Team did an excellent job in helping me deal with them so that I could move into my “Dream HighRise Condo!” Thank You All :)
Just thanks to Veterans United for helping me move my family into a forever home.
I am overwhelmed by the amount of care and service I got from this team!
We were weary to take the path of a VA loan because we had heard it was complex and burdensome but our experience was the exact opposite. It could not have gone any smoother or been any easier.
The entire team at Veterans United was excellent. They helped us close on our loan early, and the whole process was well managed from start to finish! I definitely recommend them for anyone who's looking for a home loan.
Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!
I'd love to give props to Dawn Williams-Heckman for staying on me about little things I needed to finish up or provide for the loan. She is great and was wonderful to work with. And lastly, Evan Ferguson from the insurance team was amazing. he definitely brought down my insurance payment by finding me the best policy. He was understanding when I told him I needed to do my own research, even when he knew he had the best deal out there compared to my current policies. he also made sure I did everything on time...this man deserves a raise! Thank you again to the team, I really appreciate how upfront the whole process was and how non-stress it was. I will apologize to Cara for taking so long to find a home that I wanted to buy. Thanks team! I hope to work with you all in the future if we ever make a big move.
Veterans United from day one and the first phone call I made were great and helpful and interested in us. Treated us with respect and caringness and empathy. They were patient with me when they needed information or documentation from me and were not pushy. When I had a question they had an answer, when I needed them they were there.
We were so happy with the service and the team we had. They were wonderful.
I did not enjoy the process. It felt like a do it yourself loan and was difficult for me to follow what was happening although the people involved did try to help I don’t think they understood how basic my knowledge was. I had to do my own research to discover what it was they were requesting. We are not all banking or computer savvy. Very stressful for us. The best part about it is that it is over.Please consider the more senior buyer in the future.
Response from Veterans United
Hi Ronald, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Very good group.this process from loan qualification to close was very orderly and quick. It helped my wife and myself, not have to go live with my son, 3 dogs, 3 rats and 2 cats. Lol.
We have never worked with Veterans United before and that is unfortunate. The people make the company outstanding!! If u want to have a POSITIVE EXPERIENCE IN BUYING A HOUSE THIS IS THE BEST COMPANY AND PEOPLE TO WORK WITH! Blessed is how we truly felt! God Bless everyone we had the privilege to get to know
After nine months of viewing dozens of houses, I’m very grateful of Veterans United support in helping me buy a home that provides me with security, privacy and tranquility. Oftentimes during this journey, I felt like it was a futile effort had it not been for my agent Ray Alston keeping me informed and tireless working with Veterans United on this endeavor. But persistency and determination has paid off and rewarded me with a home I like and hope to enjoy for many years to come. Thank VU 🙏👍
The Veterans United team was a pleasure doing business with. I'm sure everyone in the housing market can agree that it's a crazy time to purchase property, but I felt the team made every effort to find the best rates possible in today's economic turmoil.
A thorough, informative process administered by friendly, professional, down to earth people who always presented themselves and their company as well-prepared, thoughtful, informative leaders to accomplish the goal of a VA loan that would more than cover all our desires for a new home. Since we were relocating to a home in a new state, unique situations and questions which were addressed with calm and steadiness which was very helpful to us.
Phil Smyser, Tammy Conderman and Kimberly Moravec deserve accolades in the highest order.
Chris was extremely responsive to me during the loan process. He kept me updated at each phase while addressing any concerns I had.Thx to Gabe, and Julie as well. A team effort!
Thanks to companies like Veteran's United that dedicate their time and service to our veterans that gave so much expecting nothing in return. I am proud to have served as an Army Engineer and believe Lance and his team serve in the same way. Thank you for everything. My wife and I are truly grateful for your support and guidance thru a not so easy process and purchase of a lifetime.
Veterans United was amazing to work with. We felt supported during our entire home buying experience. We will use them again in the future, and recommend them to anyone we know looking for a mortgage!