Josh and Kat were super helpful throughout the whole process and someone from the team was always available to answer any questions I had. It made the entire process much less stressful.
In a world where customer service is lacking, that is not the case with Veterans United! Buying a home is stressful and this was not the case.
Kenny and Jamey made this whole process painless. Both kept us informed and kept the wheels moving forward.
My wife and I are very appreciative and want to give you all at Vetrans United a big Thank You! For also going above and beyond and even make us feel like family!Thank You All so much for everything you’ve done for my wife and I to become independent too! Thanks so much you all!
I truly enjoyed working with Veterans United Home Loans team. I am now a Homeowner !
We wouldn’t trust anyone else with our home!
The Veterans United team was very knowledgeable and helpful during the home buying process. They answered all of our questions quickly so we could move forward and close on time. Thank you!
The VA side was great, however I hope you never work with that seller again. They told me the house would take 2 weeks to finish when we started paperwork, it then took 4 months for it to actually finish. They lied and wasted my time, causing undue stress both mental and FINANCIAL on my family. Honestly fuck them, y'all were great though.
I highly recommend!!!
Outstanding service thank you for the hard work.
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My first conversation with Ashlyn with VU was very informative, she took her time to explain the home buying process. Rob & Cheyanne explained in detail what another lender wouldn’t take the time to explain to me. The other lender would always give me the run around about closing costs and they would take days if they got back to me. Ashlyn, Rob, and Cheyanne responded quickly, and when I asked the same question twice sometimes to make sure I understood it, they would take their time to explain everything and provide me with paperwork to back up what they said. They all were AWESOME to work with. My experience with VU was outstanding! They helped our dream come true. Thank you!
Veterans United portal: I really liked the portal. Very user friendly was so easy to navigate. The Meet your team was so nice to put a face to voice. I like how the portal broke down process of the morgage.
Title processing: Great. I was involved in choice of the named company. Even though they were on the west side of the U.S. the process went pretty smooth.
The Veterans United team used all the communications applications, Voice, text, and email to keep process updates. Example letting me know via text, email and phone call to let me know I had a task open on the portal. All these little touches helped to make the mortgage successful.
Referral: plan to let everbody know they need to consider Veterans United for future mortgage needs. The only thing that could have rated this process more than 5 stars would be meeting team in person or even meeting Rob Riggle. I will say we rate your sevice but inorder for the procees to work the customer must be proactive too!
Thank you! MONA S.
