I can’t say enough good things about the whole team that helped me here!!!
Nick Gemming and Johnna Dunlap were the worst lenders I’ve ever seen made this whole process unbearable. Between the lack of communication (Johnna), lack of professionalism (Nick) and lack of job understanding. My major complaint is they waited until the week before my closing to do a 2year rental history, problem was both of my old complex had been sold off to different management. It too almost a weekend and a half for both apartments to send a zero balance. Then Nick was upset that I didn’t know an apartment I lived in two years ago sold management. I plan on reporting them both. Nick also said he was dealing with too many files at once, almost as to excuse his act.
Response from Veterans United
Hi Tiara,
I’m sorry this experience left you feeling frustrated and unsupported by your loan team. I can understand how stressful it was to be asked for rental history documentation so close to closing, especially when changes in property management made getting those records more complicated and time-consuming. Having that added pressure so late in the process would be frustrating.
I’m also sorry the communication and interactions you described added to an already stressful situation. You deserved clear explanations about what was needed, why it was needed, and what to expect as you approached closing.
I take this feedback seriously and would appreciate the opportunity to better understand what happened throughout your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more.
Sincerely,
Claire S., Client Relations Manager
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Tanya and her entire team at Veterans United were absolutely remarkable throughout the entire home-buying process. They made what could have been a stressful and overwhelming experience feel simple, smooth, and stress-free.From start to finish, they were professional, responsive, knowledgeable, and truly cared about helping my family. They took the time to explain everything, answered all of our questions, and made sure we felt confident every step of the way.As a veteran, having a team that understands the unique challenges of a military transition made a huge difference for us. Tanya and her team went above and beyond to make our transition into our new home as easy as possible.I couldn’t be more grateful for their support and dedication. If you’re a veteran looking to purchase a home, I highly recommend Tanya and the Veterans United team.
It seemed my loan office may not have ever done a convential loan before, as there seemed to be consent issues that delayed my closing. That delay force me to load and move in one day, should never happen that way.
Response from Veterans United
Hi Russell,
I’m sorry your closing was delayed and put you in the difficult position of having to load and move into your new home all in one day. I can understand how stressful and exhausting that must have been. You deserved clear communication about what was needed and anything affecting your closing timeline.
I’d like to learn more about what happened and the concerns you experienced throughout the process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
In Home now just follow through with them and be patient. They're truly amazing Thanks Mr James R. Henry to especially Erick,Nick, and everyone involved. God bless you all
This was an overall good experience. Bumpy start as my original Loan Officer was not familiar with Texas Loans and the Veterans United Loan Board (VLB) and the reduced rate, especially for Disabled Veterans, but once the Loan was reassigned to a Texas Veterans familiar with the VLB, things moved very fast.
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Had a fantastic first time home buying experience thanks to Amanda and her team! 10 out of 10 would recommend her and her team to anyone looking to buy a home!
The whole team was great, I especially liked working with jessica Candler. She was very clear and honest about the whole process.
Highly Recommend!
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Cole Abram’s professionalism and expertise is outstanding. He made sure that I was taken care of. He kept in touch with me the whole time so I’m aware of very detail during my first home buying process.
