Cole Abram’s professionalism and expertise is outstanding. He made sure that I was taken care of. He kept in touch with me the whole time so I’m aware of very detail during my first home buying process.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Great people they take the time to explain and answer any questions no matter how small.the team I had was great. My only concern is that I hope that anyone who use this company gets the the people who helped me.all I had to to was sit back do my Todo list and wait for my closing date. Great people excellent company I would recommend them to all veterans who want to purchase a home.
Kayla was wonderful! All loan services were over delivered. We were kept informed about every step in the loan process. Veterans United is very professional and can be trusted to deliver all services needed to complete your VA loan.
Thank you all for a job Well Done!
I suggest that you make the permission to live out post from the commander be the first requirement.
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Jhonny is great! All the new processes automated systems, HORIBLE. the multitude of steps and un clearness in the process, was not pleasant. Compared to past loans with Veterans United and IRRL The process in this one was not pleasant. Employees was great. Ty
Very impressed
Other than the appraisal delay issues everything and everyone was amazing!!! Thanks so much!
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
Everything worked out well, it was just a little bit annoying that the app would not accept PDF documents and would only accept pictures. Also when they kept asking for documents and explanations about my wife's income about pay gaps. We had already talked and explained that we had transferred from coast to coast, so we never understood why there was such a big deal about her civilian work transition. Other than that it was great, Steph was checking up on us every few weeks as well as Marina.
Too many people involved for one loan, things get missed and mixed up in the process leading to more stress and confusion, plus my loan coordinator was using ChatGPT to answer questions I had, I would’ve done that myself, also the final closing disclosure was shocking as it increased the cash to close by $6k, how was that not brought up before hand on all the other loan estimates. General attitude of my loan coordinator was unacceptable, it resorted to my wife doing all of the paperwork with her because I couldn’t talk to her. I don’t think there’s a need for a loan coordinator if the loan officer is the one asking for all the documentation to send to the underwriter. I wouldn’t go through with this or a VA home loan again because of this experience.
Response from Veterans United
Hi Tralin,
I’m sorry this process left you feeling more stressed and confused instead of supported. Having multiple people involved should never leave you wondering who is responsible for what or feeling like your questions aren’t being answered directly. I’m also concerned to hear about your experience getting answers to your questions and the communication with your loan team.
I can understand how upsetting it would be to see a significant change in the amount needed at closing without feeling like you had a clear explanation beforehand. Changes can occur throughout the loan process, but you deserve to understand what changed and why.
I appreciate you taking the time to share these concerns. I’d like the opportunity to look more closely at your experience and the communication you received throughout the process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Jason and his team were very professional, patient, and courteous. They were a delight to work with.
VU made the process easy not just because of their great communication, but because of the team that I was blessed to be assigned. Everyone was responsive, personable, and had my best interests in mind throughout the process.
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Kyle was easy to reach and a valuable resource.
Very easy and very responsive team. Great experience for first time home buyers
