Everyone I dealt with was professional personable and very helpful.
From start to finish I was pleased with the service and professionalism of each of the staff members. They always took the time to answer questions and make sure I was informed in order to make decisions. I truly felt taken care of the whole way. Thank you the Gutierrez Family
My team was very professional and also very polite.
I met some of the most hard working, caring, competent people I have ever had to work with. They made me feel special and important. They were wonderful
Joe and Jenna were the best. Right on top of everything all the way to closing. Very easy to talk with and exactly spot on in every step. They are great.
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Very patient people
Patty Tatom was amazing I couldn't believe how easy buying a house you be
Jake and his while team was awesome they helped me in anyway they could.
Everyday we work together on problems and was able to solve everyone
The staff went above and beyond to make sure all T's were crossed and every I was dotted .
We recommend having an up front CHECK LIST of the items/documents needed for closing so that there is ample time to secure and submit them. A last minute request for information caused our closing to be delayed a week and it cost us more money in the end.
A lot of information had to be submitted more than once even when correctly submitted. I don't believe this is fault of the loan officer, I believe the underwriting process is stressful to the buyer.
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Everyone is friendly, knowledgeable, exceptional customer service from start to finish.
Very responsive (within 24 hours) and knowledgeable.
Stefanie snow and her team were amazing. Super professional easy to contact and very helpful. They made this process very easy.
My experience was great. Very painless and quick process. Jenna Pahed did an amazing job. I worked with her for several days and she really went out of her way to make sure things were getting done and to prevent the process from stalling. Without her I would still be sitting homeless. There isn't enough words or time to write the words we have to describe the gratitude my wife and I have for Jenna. She is and was an amazing agent to work with.
Great response by all of the people we dealt with. Any questions we had were swiftly answered.
This is our second time using Veterans United. Jimmy Stranz and his team are very helpful and make the loan process simple and painless. I do and will continue to highly recommend using them.
