I had a positive experience with VU. The documents were easy, made closing more simple and I was confident in my home searching that I could easily work with my loan team.
Veterans United gave me an amazing opportunity as they do with some many Veterans.. The thing I believe that’s makes them great they give you advice on the amount your financed for and make good suggestions. This process is stressful in itself but they made it very enjoyable. Thanks to Colin, Hannah the underwriter and Mallory the real estate agents that Veterans United provided for me..
Thank you to the entire team you guys are rock stars !!! Everyone who had any thing to do with my processes THANK YOU
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Derick and Sarah were very helpful and I don’t want to leave them out. Derick explained everything I asked and really helped me keep calm through the process by reassuring me things were on track. Sarah was very helpful with her recommendations to help with the moving process. Her research of the area and communication with me were outstanding. Overall my experience with my VU home buying team was awesome. I really felt like I was cared for and that they all wanted to help me. I will be recommending VU to my fellow soldiers.
Thank you Veterans United for helping service members with home buying!
They were very helpful and knowledgeable. Always professional
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I was turned down at the bank for a VA loan well I was mad I found my dream home and didn't know what to do I called veterans united and I was approved in no time and ended up with my dream home what a amazing experience
I stumbled across Veterans United online and have been satisfied ever since. I had no idea that a loan company could increase the quality of your life. From the easy to use portal (where your loan docs are handled from A-Z), down to the nice gifts in the mail, this company knows the meaning of providing a great home buying experience.
After reading many of the reviews I have seen on this site, I feel that some up-front honesty would help. I will leave this review chronologically to hopefully assist with anyone in the same boat.I am a first-time home buyer.
I did NOT work with a realtor.
My wife knew the sellers before contract.
I asked for clarity and consistent communication up front.I started the process on 09FEB with a preapproval and closed on the house 24MAR.
All in all, I would say that the process went at a fair pace, considering I did not have a realtor to coach me through anything. Within the first 10 days or so, I was in the underwriting portion and things were moving at a rapid rate. All questions I had were answered quickly and thoroughly via phone call or email. I knew up front that the documents requested during the underwriting process were going to seem odd, so I did my best to complete all requests within the same day.The first frustration I received with VU was with the appraisal order. It was something that had to be paid for up-front, and I was warned that there was a 2 week delay before an appraiser could make it out. I called the VU payment department to ask how I could pay for this and the CSR was quick to help. He scheduled a ticket for the cost and I paid it, asking him to go ahead and schedule the appraisal. He said that he would take care of it, and I moved on. Roughly 5-7 days later, I asked my loan specialist about the appraisal date so I could inform the sellers. He asked if I would like to schedule an appraisal because one had not been requested. Another 5-7 days later, I was speaking with the loan coordinator and asked the same question. Her response was the same - "would you like me to go ahead and schedule the appraisal?"At this point, any email I sent with a question would be partially answered, or not answered at all, and almost always had a 2-3 day delay. In the grand scheme of things, I still closed quicker than expected, but I want to be open with my frustrations so that anyone in the same situation understands that there is still likely going to be a positive outcome.My second frustration was with the home insurance policy. When the policy was built, it was projected to start on the 09MAR. I had asked in the beginning of March if this could be pushed to the right in the event I did not close by 09MAR. I was assured that this is totally doable. 08MAR, knowing I wasn't closing on the 9th, asked for this to be pushed to the right. I received no response. Eventually, my loan specialist reached out once underwriting was complete. I asked a third time about the home insurance policy because I had received an email stating that my insurance payment would be due in one week. I hadn't closed yet, and didn't have a close date set, so I was a bit frustrated by it all. He assured me that the policy would be pushed to the right and not to worry.To wrap this review up, I am mostly satisfied with the homebuying process I received with VU. Homebuying is not a fun process for anyone, I hear. My only real complaints were the lack of consistent clarity and communication. But would I recommend VU to someone I care about? Yes. Definitely yes. Watch the helpful videos the site has to offer. Ask as many questions as you like and keep asking until you get an answer. Homebuying is stressful, and a company such as VU should understand your stress and be there to answer all the questions you have.
Veterans United puts the oo in smooth.