Very detailed and I enjoyed the experience. Anything that could have come up through the process was taken care of before hand.
If it wasn't for Aimee I would have gone somewhere else. I ended up talking to Aimee's TL when I called to ask her a question. In talking to him for two and a half minutes, I wasn't about to do business with your company ever again. Aimee called me back and was able to get the situation resolved. My only request from her was that I never wanted to talk to her TL again. I figure he's in the position he's in because his numbers are good because he's got good people he's in charge of. I know he's not a TL because of his customer service experience. I am honestly quite surprised that Veterans United would have an individual as him employed at your company taking to customers. When I first purchased my home 4 years ago and used your company the first time, my experience was outstanding. That's the reason I came back. I've talked to friends about my experience I've had with your company and have recommended they only talk to Aimee or her assistant, if there looking for a company. I sincerely hope I have conveyed how two of your employees are outstanding and how one of your TL's is, well just lets say, I think my letter here has painted a clear picture. I know I have talked a little harsh of this particular TL, so I would urge you to go back and listen to our conversation we had if it was recorded in order to understand why I have no respect for this particular TL.
Streamline refinance took approximately 60 days to close, nearly twice as long as our original loan took to close. Not very streamlined.. Was told I would receive a refund of the original escrow balance, but because of a lack of communication within veterans united, taxes were paid from original escrow balance and the new escrow funds will be deposited into escrow account. So there will be an overage in the escrow account that will have to be refunded at a later date most likely next year. But no escrow refund before Christmas as was told to me before signing closing docs. Merry freakin Christmas.
Jose was amazing!
Veterans United Home Loans walks you threw step by step and is on top of any problem that may come up.
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The team was very responsive and the process was explained very well. Lisa was available to assist with any of the issues that arose during the underwriting explaining exactly what was needed each step of the way.
Good product, easy to deal with and very helpful answering questions.
They worked diligently for us and went the extra mile.
Seemed like underwriting took their time and started to question information that they had already approved made me move closing date 3 times
