Gerald Hardiman made everything so easy and gained our confidence quickly as he kept all of our interests and requirements in mind with every action taken to find and close a house.
If there is a better way to keep contact with veteran customers throughout each step of the process, disclose the costs up front (verbal disclosure to match documentation) that are wrapped into the loan and utilize a more user friendly and interactive website with electronic document upload portals combined with the regular interface instead of needing to obtain a special code would be helpful.
Great staff at the office on Lynnhaven. Alex and Gloria were very helpful, they made the entire process as easy as possible; which meant a lot to my wife and I as first time home buyers.
I couldn't be happier with the service I received from VU!! It was such a good experience I am coming to VU with the refinance of my rental property.
Very professional and quick. However, could have been more informative on the closing portion as to predicted costs.
we are very satisfied with everyone that helped us. you all made us very happy and we appreciate everyone we had contact with. thank you all very much. we love our new home.
Zach's whole team were always available for and question or just reassurences that I needed along the way. I had tried too get my home buying process started a number of times and felt I was putting the people I would talk to at an I convince. Zacand his team made me their number one goal and I can't begin to describe how good that made my wife and I feel. My hat is off to Zach and his whole team.
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The process from beginning to end was outstanding. They had answers extremely quick when I had questions. I believe a majority of the time that was delayed was not on VU's part, but on outside third-parties that were working off of their own time line, not ours. The gift for our 6-month old at the end was what put the "icing on the cake." It was an unexpected gesture and one that made my whole experience worth it. I have told many many people about that and each is very impressed. Being a veteran, we are a well connected group, and we talk. I will be talking about my outstanding experience for years to come!
Purchasing our first home was a very intimidating process! The very first time I called Veterans United, I talked with Ashleigh and she immediately made me feel welcome and comfortable with the home buying process. From the time we had an executed contract to closing, took 26 days! Ashleigh and her assistant Amanda were amazing to work with throughout that entire time. Occasionally, I had times that I was not feeling confident about my home purchase, and Ashleigh always took the time to talk me through the process and ease all of my concerns. In many ways, she was like my home purchasing counselor. I am truly grateful for effort and care that Ashleigh and her team put into me as a customer. Had it not been for them, I may have not closed on a house. I will definitely recommend Veterans United and Ashleigh to all my friends! Thank you!
My real estate agent Jan Cooper was flipping outstanding, I will forever remember him and will recommend him to anyone and everyone that needs him
The process of purchasing a home was easier than I anticipation it to be. Your employees are very knowledgable.
My real estate agent, Kelley Watson, was incredible! She was always there for us here working hard to make sure everything was done on time and made sure this was the best first time home buying experience.
Again I cannot thank Jeff and Justin enough! Their professionalism and dedication to your company shined through. They took their time to discuss everything with me and make sure I was clear on all issues. Thanks again Jeff and just
The management team are outstanding and satisfing ,extremely happy with all the process.
We felt like the underwriters were not always clear and transparent in what they needed from us. It also seemed as though they held up the closing process over extremely trivial matters. This is probably due to our unique property. But it certainly caused a lot of sleepless nights wondering if we were wasting our time.
Cortne Winguard was a great help
Ellen was so amazing, she went above and beyond helping us get our forever home
We just want to send out a big thank you to Veterans United; and an especially big thank you to Aaron Brooks and Johnny Mitchell. They helped us make our dream of home ownership a reality. Thank you so very much!