Great service
Joey Ortega & Jesse Hamilton where spot on Professionals.
For a company named Veterans United, you all seemed woefully unprepared to handle or explain the rigors of a VA loan, the timeframes necessary or the process itself. At every turn there was a new seemingly unexpected hurdle to cross. I didn't feel you all the level of expertise necessary to handlemy loan.
polite,informative
Very good experience Brennan and Jennifer were wonderful. They know their job in and out and were able to guide us thru the process.
Mary Jacobi and the rest of the staff I worked with during my loan process were phenomenal.
The best customer service i've ever experienced. It was a 5 Star experience and I would recommend any home buyer to utilize Veterans United. I could not have asked for a better team of associates to work with.
To let all veterans to be clear and upfront with any credit issues they might have had in the past
They worked very hard to get us our new home.
Friendly Staff, makes you feel like family
I wish all companies ran as well as yours.
Although our experience was not entirely negative, I was disappointed with how much we had to initiate in terms of maintaining consistent communication, thorough explanations of costs and applicable changes, processes involved in closing esp. related to rate locking and how the changes were impacted by worldly events, timing, etc. This being our first time buying a home, I expected more from Veteran's United to make the process less strenuous by offering more guidance throughout. That didn't happen, which is why we are not likely to recommended the company to others in the future.
The staff was very informative and efficient in processing our refi loan.
very easy to work-----GREAT
