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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,933

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 435,933 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

The process was seamless and so convenient from start to finish. They answered all my questions directly and openly.

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

4 out of 5 Stars
Would Recommend
headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

4.5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Jacob Moore

Loan Officer: Jacob Moore

NMLS# 1881956

5 out of 5 Stars
Would Recommend
headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
Photo submission from Gwynn W.

Working with my team members at veterans united was an awesome experience. They worked with me and helped me understand everything happened with my first home purchase.

headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

I enjoyed my experience with my VU team! I would definitely use them again!

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
Would Recommend
headshot image of Trip Klaus

Loan Officer: Trip Klaus

NMLS# 1997201

4 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Being a first time homebuyer, the process was very nerve wrecking. Cole and the team helped answer questions even during odd hours which helped a lot.

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

2 out of 5 Stars

The communication, or lack of, was very frustrating. We weren't made aware that we had to schedule certain things, like our appraisal. Fortunately the sellers were willing to wait but even then, there was no communication from veteran's united. Personally if I had to do it all again, I would find someone locally to handle my VA loan benefits and not go through it again. So to recommend veteran's united to a friend or family member is not something we would do. I have already spead the word to my veteran friends and family members.

Response from Veterans United

Hi Nicholas,
I’m sorry to hear how frustrating your experience was, especially with the lack of communication and not being made aware of steps like scheduling your appraisal. Even though the sellers were willing to wait, I understand that the process still caused unnecessary stress, and that’s not the experience we want for our borrowers.

I know you’ve chosen not to recommend us, but I’d still like the chance to review your loan file and see exactly what happened. If you’re willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and will respond the next business day if you contact us outside those hours.

4 out of 5 Stars
Would Recommend
headshot image of Bill Taylor

Loan Officer: Bill Taylor

NMLS# 1846875

5 out of 5 Stars
Would Recommend

From start to finish … they were there for the awesome moments and even the grueling ones. Exceptional!! Would recommend every.single.time to every.single.person!

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
Photo submission from Teddy M.

Working with Vetrans United Home Loans has been a dream come true. Their commitment, professionalism and passion sets them apart from their peers as a Lender that truly cares about it's clients.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

1 out of 5 Stars

This is the third home I've bought and this was by far the worst experience I have ever had. There was little to no communication and then things needed to be gotten to them last minute. We almost didn't close on time. The underwriter took a vacation mid deal and left us with no contact info for the new loan underwriter. The loan officer was not in any hurry to do anything and was horrible at communicating. No follow up what so ever.

Response from Veterans United

Hi Jared,
I’m truly sorry to hear this was the most difficult of your three homebuying experiences. I understand how frustrating it is to deal with poor communication, last-minute requests, and not knowing who to contact when your underwriter was away. Nearly missing your closing date only adds to that stress, and I know that’s not the process you expected or deserved.

I’d like the chance for my team to review your loan file so we can understand what happened and address your concerns directly. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.

4.5 out of 5 Stars
Would Recommend
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend
headshot image of Christopher Conrad

Loan Officer: Christopher Conrad

NMLS# 2680963

5 out of 5 Stars
Would Recommend

Good morning! I could not feel any MORE GRATEFUL, EXCITED, or VALUED than I do following my experience with Chris Lunn and his team. It first, started with Anna Lower in counseling me in the steps to fix any blemishes credit wise. Having her support and guidance really has changed my financial habits and broken a cycle that I took from my parents. Chris, Cooper, Gabby, Walter and Colby took it from there and really made me feel like they were buying this property with me. It goes beyond professionalism. They always kept in touch and I felt like I was talking to someone that I knew and I felt like I was heard and that they were genuine in dealing with me as a person. Huge marks for your HR staff as well for assembling the staff that Veterans United have. There is no other answer than Veterans United when someone asks me who would I seek out for their home purchase needs. Thank you so much for what this means to me and my family!

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend

Working with Veterans United as a whole was a great experience. The entire process was seamless and their app and website are extremely user friendly and help with the process of moving through the loan process.

headshot image of Kyle Upshaw

Loan Officer: Kyle Upshaw

NMLS# 2005288

5 out of 5 Stars
Would Recommend
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Sam and Nancy were great, thank you!

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

5 out of 5 Stars
Would Recommend
Photo submission from Felishia F.

I wholeheartedly refer Veterans United.

headshot image of Brandy Clarke

Loan Officer: Brandy Clarke

NMLS# 2116675

1.5 out of 5 Stars

Communication is none existent missed out on first time home buyers then the first time we closed got a call 30 minutes prior to closing saying that we couldn’t close because someone didn’t do their job

Response from Veterans United

Hi Milas,
I’m really sorry to hear about your experience. Missing out on a first-time homebuyer benefit and then having your closing delayed at the very last minute would be incredibly frustrating, especially after all the effort it takes to get to that point. I understand how much this would shake your confidence in the process, and I’d like to review your file so we can better understand what went wrong.

If you’re open to talking, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.

4 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

they went above and beyond wgat i need great people i would buy from them again very hones
t

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Juliana Eckles

Loan Officer: Juliana Eckles

NMLS# 1126762

More Reviews

See all 435,933 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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