Aaron and Hope were absolutely fantastic! They were very quick and accurate with everything, and even though I’m going through a bit of a crap time right now, they were totally understanding and made stuff happen!
First time homebuyer here. An ounce below clueless when it came to home buying but with this team they answered all my questions, walked me through every step and even had videos in the app on what to expect next. I can’t recommend them enough.
How do I describe Veterans United? I think I had one of the most amazing teams from start to finish. They walked me through everything. They put it all out there and when they said something and I couldn't remember it. They had no problem texting me exactly what it was that they said they kept saying please call if you have any questions concerns or anything. I swear it took less than a month to get me into my house that I love and I hope that they will continue to work with my realtor Julie Willingham. Because the entire team worked together and got me in this house I highly recommend everybody looking seriously to buy a house to use them.
I had a great experience with Veterans United, everyone was professional and they absolutely knew their jobs, so that made the house buying process easy for me. Thanks for the hard work.
Veterans United was a great big help for me and my family. As a first time homeowner we were anxious about the whole process but veterans United helped ease our anxiety by assisting us from beginning to end. Aimee Hall was our home loan officer and she was amazing and easy to work with. She did an amazing job in assisting us and made sure all our questions and concerns were addressed.
Everything as mentioned looking forward to my welcome package T-shirt and coffee
We were sold a house that was KNOW by Ryan K and his HOME TEAM INSPECTION REPORT that the "COMPLETELY REMODELED KITCHEN AND BATHS " we're done WITHOUT PERMITS or INSPECTIONS! THE CIRCUIT BREAKER BOX IS ILLEGAL/THE NEW WIRING WAS DONE BOOTLEGGED AND IS A FIRE HAZARD/ THE FLOOR BEAMS ARE BRACED WITH SHIMS/ THE FURNACE IS UNUSABLE DUE TO BOOTLEG VENT REMODELS/ THE PLUMBING LEAKS EVERYWHERE/THE SUBFLOORING WAS CUT UP TO ACOMMODATE THE NEW TUB/ the ENTIRE REMODELING 2AS BOOTLEGGED & JURY RIGGED WITHOUT ANY INSPECTIONS, EVERY CODE IMAGIONABLE WAS VIOLATED AND THIER INSPECTOR FIRGED THE PAPERWORK TO PASS THE HOUSE.. WE BOUGHT A COLLAPSING FIRE HAZARD THAT WE ARE NOW HIRING THE LAW FIRM HANDLING THE CLASS ACTION LAW SUIT AGAINST VETERANS UNITED!!I WOULD RECOMMEND YOU RUN FROM THESE SWINDLING THIEFS BEFORE ITS TO LATE..
Response from Veterans United
I’m really sorry to hear about what you’ve experienced since purchasing your home, Kellie. Finding serious concerns with the electrical, plumbing, structural components, and other areas of a home would be incredibly upsetting, especially when you went into the purchase believing the property had been properly remodeled.
I understand why you’re frustrated and concerned. I do want to clarify that a VA appraisal is intended to assess the home’s value and certain minimum property requirements based on what can be observed. It isn’t a substitute for a comprehensive home inspection, which is why buyers are encouraged to have an independent inspection to take a closer look at the condition of the home.
I’d really appreciate the opportunity to learn more about what happened and better understand the concerns you’ve raised. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Excellent service
Thank you for walking us through all the details. It takes to get a VA loan.
Veterans United was a Godsent lender!!! Team Patton representatives were top-notch. Special thanks to Eric Hermann and Brandon Willis who made my process seamless. All of my questions were answered promptly. Every Veteran needing a home should try Veterans United. Thanks to the entire team...you were awesome!!!
My entire team was on top of everything, they explained the process and walked me through everything so there were no surprises. Seriously, will definitely recommend everyone I know to use Veterans United. Jackson W, Levi K, Nick O, you guys were the best team ever man seriously. 20/10 rating.
Amazing customer service and very helpful and friendly,Torri is very helpful and top of the line in helping you achieving finding your dream home.
Great experience with veterans united, any questions i had were answered, any help i needed throughout the whole process was provided. Busy schedule, no problem, they worked around my schedule and handled anything that they could without me needing to sneak away from work.
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My overall experience with Veterans United was fantastic Chris Lippman and Matt Hudson.
Did an outstanding job!!!
Jackson and his team were incredible and made buying my first home an easy and relaxed experience. All my questions were taken seriously and answered quickly. I will always be grateful for everything this team at Veterans United did with my best interest in mind.
Good to work with get a real good job of giving me my new home work with me. Got me a good rate I couldn’t go wrong.
Veterans United was a pleasure to work with. Even with some hiccups along the way everything went smooth as possible. We are now in the house we wanted and highly recommend VU and John Sullivan's team.
This is our 3rd home purchased through VU. Honestly I dont really know why someone would go anywhere else.
