Great service - easy to contact and very easy to work with. Very friendly and helpful. Very fast and competent.
What's not to like about our experience! It was amazing! Simple, easy and fast!
Everything went smooth. I was kept well-informed of what was going on. Any issues were dealt with immediately and easily. The staff was kind and courteous
My loan team was great but most people like to more about what's happening with the loan when its in the underwriting and closing faze but other then that its great.
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Experience first-hand why 369,040 homeowners give us a perfect score!
Jon and Ashton were outstanding! They were very honest even when I was hoping for better answers. I appreciate their efforts.
Quick easy they always responded when I needed them. They relieved a lot of stress with great answers and always keep in touch.
They were very unprofessional and promised the moon and never delivered. Our loan started the end of July and our funds were just dispersed today. Our 3 day right of recision was ended on oct 11. They were not pleasant and never followed up on anything. They lied about things and misrepresented things.
WAS VERY EASY AND COMPLETE.WILL TELL ANYONE WHO IS THINKING ABOUT REFI.AND IS A VET TO CONTACT YOU
I have already recommended!
Remarkable support but sometimes felt that the LO and others had too many balls in the air. You all do such great work you need to guard against LO's taking care of too many cases. I personally witnessed NFCU almost loose their credibility when they open their services up to all armed forces. As a member for over 60 years I witnessed their failure to support their long time family.
Very professional and responded to emails quickly.
I enjoyed working with David Kitchen and especially Brittney Yount, who assisted me along the way and made it a less stressful process of buying a house. Especially since I'm a first time homeowner and was transition out of the military as well.
Great customer service!
Matt Marstall did a fantastic job. This is the second time I've used him and he continues to impress. At closing, the title company and seller's realtor said they had had some bad experiences with Veterans United for some reason but Matt was unbelievable.. We literally talk about Matt for a good 5 minutes at closing and he wasn't even there. He brings a great reputation to the company and should definitely be promoted so that his positive attitude, unmatched work ethic and unbeatable customer service can influence as many people as possible. Matt Marstall makes Veterans United look great.
