The team at VU has been great and timely in all things we needed handled. They were patient and helpful with our questions as well and made sure we understood the responses.
Information sent by us needed to be reviewed right off and not weeks later when there is missing information or information not to their liking causing us to scramble last minute for additional information.
Loan was supposed to close on Friday the 25th and didn’t close until Monday the 28th loosing 2-1/2 days of moving and rescheduling furniture and appliance deliveries to be postponed.
Plus on Monday we were only given a one hour notice to close causing us to rush to the bank for the closing check and the 45 minute drive to the title company.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful this experience turned out to be—especially so close to closing. When documents are reviewed late or information is flagged at the last minute, it puts a ton of pressure on you as the buyer, and that’s not how this process should go. You were doing your part, and it’s frustrating to feel like your timeline was derailed anyway.
I can’t imagine how difficult it was to rearrange your whole weekend—rescheduling deliveries, moving plans, and then being told on Monday that you had just one hour to get to the closing table. That kind of last-minute scramble takes the excitement out of what should’ve been a huge moment.
I’d really appreciate my advocate folks to have the chance to take a deeper look at your file and make sure your feedback is heard by the right teams here. If you're open to chatting, you can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Great service was on point from beginning to end and even after
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
The team went above and beyond expectations. From making sure everything was arranged in a timely manner, to check-ups and pushing paperwork through the system. Whether you’re a first time home buyer or a veteran, this is the best way to go.
Jake and his team were a pleasure to work with and made the whole process seamless.
Kedric and his team along with my realtor truly were a blessing getting my house to close. They worked around the clock to let me know what needed to be submitted and where the underwriters were at in the process. I am so impressed and grateful that I would not use anyone else or refer anyone else. Thanks again so much to Veterans United and Kedric.
I highly recommend Veterans United Home Loans for all your home loan needs! Excellent team coverage, great response and communication, and wonderful to work with!
My entire experience with Veterans Union was a breeze. Krystal was such a joy to work with! I would highly recommend to friends and family.
Great experience! Everyone who had a hand at VU in the process during our home buying experience was nothing short of exceptional.
As a military family navigating the homebuying process during a major transition, Veterans United was exactly the partner we needed. Their team was knowledgeable, responsive, and genuinely committed to helping us succeed. From start to finish, we felt supported and understood.Every step was handled with care and professionalism, and they made what could have been a stressful process feel manageable, and even exciting. I would absolutely recommend Veterans United to fellow service members and military families. You’re not just getting a lender, you’re gaining a team that truly has your back.
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Nick and his team with Brock and Blair were super helpful and knowledgeable! Couldn't have done it without them. Highly Recommend!
We had an incredible experience working with VU! From start to finish, our team of Don, Eli and Chris provided great support, knowledge, and they truly went above and beyond—especially as our transaction was a bit complex with a lot of moving parts. They offered steady guidance throughout, always making sure we understood the process and felt confident in our decisions. They provided helpful tools and resources that made us feel seen, heard, and genuinely cared for every step of the way. We couldn’t have asked for a better partner in this process!
Annelise Knirr and her team is truly a god send. They worked just like a real fireteam on a mission to get us a nice and affordable home, we love them for it.
As always out needs were exceeded in this process. Thank you
