Too much paper. I submitted several documents more than once because I didn't have a clear understanding of what was needed. I thought they asked for things that shouldn't have been necessary (ie Aqua fax needing information on the condo I own with my siblings, having to redo a gift letter because it had another bank's name on it, requiring statements from all my bank accounts,). I also received a disclosure with him correct figures which was upsetting because the amount was significantly higher. The final was what I had expected
A great experience every time! The original closing, and refinance went without a hitch!
Very pleasant experience with understanding, competent people.
I want to say that Jessica was outstanding and went above and beyond to work with me on this loan. It was a long process and I called her probably too much. But she responded to be at all times very business and very professional all these months. I have to say that even though I never met her I felt as though I really knew her. I do not think that I can say enough about how helpful she really was. I just want to say thank you again Jessica you and your crew. I am very pleased for what you all did for Dovie and I.Again Thank You
I had a great experience with VU, and Krystal Palmer was simply a pleasure to work with!
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When there is a team working with you, make sure everyone is communicating and are on the same page.
Kris Carmichael helped us in every way possible! We couldn't be any more pleased with him and the entire veterans United staff. Thank you very much
They were very helpful and stayed on top of the entire process.
A lot of paperwork
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Very professional.
I would recommend the local Veterans United as opposed to online with corporate
I have known Mike and his team for quite a while, and worked with them multiple times. Their dedication to their clients is unmatched, and makes you feel like the only person they are working for. It was a great feeling and easy process!
We were very pleased
My experience with them was awesome and I will always referred anyone who needs their services
Everyone, every employee seemed to have a higher than normal intelligence about their product/service and were eager to help at any time to answer questions, provide information and explain processes of the loan process at Veterans United.
Were easy to work with and answered all questions promptly and accurately
