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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,643

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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5 out of 5 Stars
Would Recommend

Wish expectations were presented a little more clearly with what a home conversion timeline would be. No fault to our agents, in my opinion the seller should have already had the home converted before a MLS# was attached or house was put to market. Home was not ready to be placed on market when it was, and sellers agents were not realistic or forward with original closing date, which was delayed 36 days during the holiday period.
Our team was fantastic and pressed the seller's team to keep on track as much as they could.

headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

3.5 out of 5 Stars
Would Recommend
headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

3.5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

0.5 out of 5 Stars

Response from Veterans United

Hey Cameron,

I’m sorry we didn’t quite hit the mark. I wanted to let you know our Client Advocates are here to support you if you’d like to dig into the details of your experience with us. Your feedback keeps us in touch with how we can better serve Veterans moving forward and aids in follow-up coaching with our loan teams. If we can help make this better, we’re here for that, too.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
Photo submission from Tyler R.

I cried tears of joy after I found out my home closed. I could not have done it without the amazing team at Veterans United I worked with and my real estate agent I was referred to through the VU program. It felt like an all-encompassing service as it helped me coordinate my home insurance, security system special offers for the home, and much more. Thank you so much VU! I’m a happy veteran and now first time home owner!

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend

Being a first time home buyer, I was nervous as to how the process would go. However, Casey Martin and the team; Jill, Drew, and everyone else made my experience fantastic and super easy. They really answered any questions or concerns and were the epitome of professionalism and knowing their jobs and keeping you on track. A big thank you to Casey and his team from my family. We will definitely use Veteran’s United again in the future.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

3.5 out of 5 Stars

The People I worked with were great. (Especially Crystaline Loveless - she was the only reason I stayed) However, after shopping around lenders, there was no real benefit to choose verterans united over other lenders. Especially as a veteran. There were no lower rates or anything offered in comparison. Being a veteran and asking around to other veterans in a large military community, I didnt know anyone who had used or even heard of Veterans United for home loans. (Other than that they harass your phone once they somehow find out through third parties that you are shopping for a home). I do appreciate the people I worked with as they were professional. (again Crystaline was amazing and the key factor that I didnt use another lender) But I wouldnt recommend using Veterans United to any family or friends because as important as quality customer service is, I really didnt feel like there was a Veterans benefit in any way to choosing them. All my contacts has suggestions of great lenders that have VA loan experience and advise great customer service as well. And they actually offered the same and even lower rates. I was too far in the process to switch and I again stayed because of Crystaline and all her assistance while I was feeling overwhelmed as a first time home buyer.

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Thank you to the entire team. You all are rock stars to making my dream come true. Appreciate you all.

headshot image of Josh Kirby

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend

Couldn't recommend more. Absolutely 💯!

headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

4.5 out of 5 Stars
Would Recommend
headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

5 out of 5 Stars
Would Recommend

Andrea was Amazing!! Kind and patient. Always helpful. Would even respond on the weekend.. She’s the best!😊

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

The team made the mortgage process very easy and stress-free! I am very appreciative of all they did and am recommending them to all veterans I know.

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

We are so impressed with Veteran’s United Home Loans. From start to finish, they turned the complicated process of home-buying into an enjoyable and simple experience. The Veteran’s United portal is incredibly user friendly, and the staff are so patient, detail-oriented and thorough. They are not interested in making a quick sale, but instead are ready to help you find your dream home with YOUR best interest in mind. From helping find us homes to look for, telling me EXACTLY what is needed for the underwriting process, and eliminating confusion with a knowledgeable team ready to answer my questions, my experience was fantastic. If you have the opportunity to use Veteran’s United, do it! I can guarantee you will not regret it. Thank you again to Kyle, Kaylyn, Mackenzie and Catherine!

headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

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4 out of 5 Stars
Would Recommend
headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend

The team was helpful and worked well with us. They dealt with our stress and worries. We had a wonderful experience.

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

We are beyond pleased with Joseph and his entire team. From the first day we spoke with him he made us feel at ease and we felt confident we made the right decision trusting Veterans United. The entire process went smoothly thanks to his constant communication with us. His team made us feel comfortable asking any question and they were always quick to respond to us. We feel communication is extremely important during the home buying process and Joseph and his team get an A+++++! We greatly appreciate all their hard work and would recommend Joseph and his team to anyone looking to buy a home. Thanks again Team!

headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend

Being a first time buyer this team really helped me close with ease

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend

The Veterans United team was on point for months with my wife and I. Communication was outstanding, documents sent quickly and correctly, and just an overall great experience.

headshot image of Jake Wood

Loan Officer: Jake Wood

NMLS# 2286607

5 out of 5 Stars
Would Recommend
headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

More Reviews

See all 383,643 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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