Stephen and the team made the whole experience easier than I expected. All in all, I would recommend VU to any Veteran. Thanks for everything.
As I approach retirement from the Active Army after serving close to 30 years, it was imperative to send my spouse ahead of me so we have a place to call home after my final transition! A place that was close to a network of family and friends I grew up with was the ideal geological location to settle down as a civilian. Having Veterans United on our side was priceless, as up until now, the Army told us where we would be going next, and housing would be available. Thank you so much VU! Thank you for caring, helping, supporting, and advising us through this life-changing decision! As SEAC #3 John Wayne Troxell would say; BOOM!
I also want to say Audrey was a great help
These guys made our house buying and refinancing extremely easy. A great group of people to work with. Yes I would recommend them to anyone and everyone.
Overall very pleased. We will use VU & Aaron again and we'll recommend him to others
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I was a first time buyer, and Lisa went over the mile and made every possible effort to help me out understand the whole process, gave me the best advice and pointed me towards the right people to make this whole team effort a great experience for me.
I am truly grateful for the team. It was a bumpy road that we were able to overcome. The team made me feel like family. They assured me when I was feeling doubtful They explained the process. Job well done. I would highly recommend this team . Thank you
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Seamless , Have worked with Justin several
Times now and he has been outstanding with every aspect of getting this loan done! Take good care of a great representative of Veterans United!
I would highly recommend Justin.
This is the 2nd time I have worked with. Veterans United and I have to tell you I feel stupid for working with a different company in between because you all reminded me how easy the process can and should go.
I would use these guys again
Jamie and the entire team was amazing! From my first conversation with Jamie, and ev ery step of the way through the process - the entire team exceeded my expectations. THANK YOU - it meant so much to us!
I really liked Annie a lot. She was a great coordinator. The reason I'm saying I would not recommend Veterans United is because I don't think that nationwide policies work well in rural areas. I feel that if we had sat down and talked with a local lender, we would have been more aware of a few things that hung us up. In a rural area, people need to have a local banker who has connections. I regret not going with our original planned lender. This purchase was much more difficult than any in the past. The other thing that bothered me was as a co-borrower, I am signing my name to a huge financial liability as well. Everything was always directed at the veteran, which I appreciate. However as a co-borrower, one can feel a little marginalized.
Response from Veterans United
Hi Samuel,
Thanks for taking the time to share your thoughts. I’m glad to hear you had a positive experience working with Annie—she really is great at what she does. That said, I’m sorry to hear you felt that parts of the process didn’t meet your expectations.
I can understand how working with a lender who’s more connected to your local area might seem like it could’ve been helpful, especially in a rural market. We do our best to provide personalized support no matter where our borrowers are, but I can see how you might feel that a local approach would have been more tailored.
I also want to acknowledge your feelings as a co-borrower. You’re absolutely right—signing onto such a major financial commitment is no small thing, and I’m sorry if you ever felt marginalized during the process. While we do have a strong focus on serving veterans, your role as a co-borrower is incredibly important, and I’ll be sure to pass this feedback along to our team.
If you’d like to chat more about your experience or share any additional details, my team would love to hear from you. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
