There great
In dealing with my insurance, realtor, and title company all three said the exact same thing over and over again: They could not either get in contact with the loan team, and the loan team would not contact them back in a timely manner. Often they would not hear back from the loan team for days. Also, there was a lot of miscommunication. So much so that I had to get involved to bring everyone together.
I never had a single propblem with Veterans United. Everyone I worked with was great!
It was fast and very feiendly
Veterans United made everything real easy and answered all our questions with speed. At no point did we feel uncertain or out of the loop all of the peo pexpletive we worked with are very polite and professional.I really appreciated it.
Tom was very informative and comfortable to work with...questions were answered and the process was not stressful. Nicole who processed our file was amazing. She responded to my many emails quickly and professionally making my anxiety relax and helping me understand the process with ease.
Charles dropped the ball on several occasions regarding paperwork for the underwriters which resulted in the need for an extension and delayed closing by a week. He failed to copy (cc) me and my realtor emails from underwriting requesting documents to close. My realtor took him to task and told him he needed to get it together. Also, Charles would rarely answer my questions fully. He kinda picked and chose what he felt like answering and ignored the rest. Like I didn't even ask.
very
Whenever we needed information someone was always there to help and guide us.
Will Lewis provided exceptional service. He was extremely helpful.
Very excessive paper work. Always seemed to be hurry up and wait.
Dear Senior Management at Veterans United:Don Neely and his entire Mortgage Dept. staff, professionals like Rebecca Vogt, are exceptional in every possible way! I have run more than a few companies, and if I owned a mortgage financing company, Don would be the first individual I'd hire!He is your very BEST AMBASSADOR, so be sure to let him know HE is VALUED! Too often management fails to do this simple act ~ don't in Don's case, because he always has VU's back everyday he comes to work! Make sure you have his!Sincerely,Jim GriffinDirectorColt Heritage Center MuseumHartford, CTAnd, w/Residence in Bristol, CT, thanks to Don!
The tax rate was not what I was told initially by Brennan Vanmatre. And that does not sit well with me. Respect has to be earned and gained honestly. At first all was good, However @ the end it was really non existent with Brennan.Brennan Vanmatre needs to be repimanded ASAP! How many other Veterans have been taken advantage of ?
Veterans United home loans, start you off by looking for the best, most other companies act as if they try to find fault and a reason why you should not get a home. Not VUHL they make you feel like you deserve a home and work with you to accomplish your dreams. That is what I got from the very beginning.
Very insightful
