I'll just make this short you could not ask for a better team of professionals to work with.
Very professional and welcoming agancy. The process was explained step by step. We were provided updates and valuable information that could assist with lending needs.
Awesome experience made my first time buying great! Broke everything down simple for me to understand and worked with me on everything!
Thank you for a great and smooth home buying experience. I felt very informed and the team helped me understand all the fine details of the process. This truly was an enjoyable experience.
There were a couple of last minute transcript and paperwork request that I had to take off during my work day to get done in time. These could have been addressed earlier. I notified everyone involved that I work out of town when this process started. I had to have my laptop shipped overnight to me because I was in another state. That was not cheap. But we got it done. I just wanted to note this is all. Otherwise everything was good to go!
These folks are fantastic!!!
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The pre approval process and the final closing was very easy, with no stress.
The experience was overall positive. We were pleased to find that everyone was knowledgeable and helpful. Each person was efficient and friendly and treated us with the utmost respect. Everyone left their contact information and made sure that we were comfortable during the process.
VU was very informative and forward leaning.
The overall process was outstanding. Every step they work with you, keep you informed, and are prepared to answer any questions you may have. A pleasure to work with from front to back.
One of the greatest buying experiences in my lifetime.
Absolutely YES I highly recommend this team for your mortgage! They work hard for you and also work together as a team, and that shows.
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Steve and Stephanie were fantastic to work with. Very quick to respond and made the process seamless. Our realtor was impressed with Veterans United and let us know! We highly recommend Steve and Stephanie at Veterans United.
Great work! Veterans United made purchasing our home a breeze. No headaches, and no bumps in the road. I love the team for their patience even when we were running out! I want thank Michelle, Jessica, Lindsay, Abbie, Teresa, and most of all Brad Copelin for dealing with us in this Midwest weather. Also the people who help us that I left out and/or didn't mention.
When you open the portal to pay your monthly mortgage and the message says "sorry, we're not functioning" you will never ever get a good reference or referral.
Response from Veterans United
Hey Marie,
I’m really sorry you ran into that kind of issue when trying to make your mortgage payment. That’s not just inconvenient—it’s stressful, especially when you're trying to handle something as important as your home.
Tech problems like that shouldn’t stand in the way of getting things done, and I get why that experience left a bad taste. If you’re still having trouble or just want to talk through what happened, our Client Advocate team would appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for the feedback—it helps us know where we need to do better.
Lance Nilson and the Veterans United team repeatedly exceed my highest of expectations! Home buying is a challenging effort involving a huge investment and personal and financial risk. The process is frequently associated with stress, anxiety, and doubt. Veterans United provides buyers with a team wholly dedicated to address those challenges so that buyers are confident and ready for home ownership.Among an industry that requires buyers' leaps of faith, Veterans United requires but a small step. I trust Lance Nilson, Kayla Humphrey, Landon Hoffman, and Deloris Matthews COMPLETLY! They are extraordinarily dedicated and were always ready to answer questions by e-mail, text, or phone and was usually able to anticipate my questions and provided answers before the questions finished forming in my head. I feel as if I'm their only, and most important, client.As a repeat homeowner and a prudent investor, I conduct extensive research to ensure I receive competitive service & products. Veterans United has delivered on multiple occasions and have earned by business and trust in now 3 home purchases. I am most pleased by their promptness, sage advice, support through processes, and ease of communication/processing. Together, the team takes a remarkably complicated and stressful process and simplifies it beyond expectations. Lance and the Veterans United team will continue to be my first call for all future mortgage brokerage needs!
